EOGB Sapphire 6-32 kW, Service Manual, Page: 30 / 32

28
Revision 2 21/12/2021 SP - MAN - SERVICE - 01
Fault Code List
Error Code Description of Fault Possible Causes
E01 Oil Pump Start-Up Failure Check connections between control unit and pump
E02 No Flame Detected
No Fuel (faulty pump/solenoid),
Faulty or Obstructed Flame Scanner (Check sight glass is clean)
Faulty ignition equipment,
Incorrect combustion settings
E03 Low Air Pressure
Check air pipe connection to air pressure switch and fan
Faulty Air Pressure Switch or loose connection
Faulty Fan Motor or loose connection
E04 Oil Pump Drive Fault Check connections between oil pump and PCB
E05 Oil Pump Over-current Check pump for possible seizure or lack of fuel
E06 Oil Pump Fault Check fuel supply to pump and electrical connections
E07 Oil Pump Fault Check fuel supply to pump and electrical connections
E08 Flame on Start Up
Faulty Flame Scanner,
Check Fuel Solenoid coil is no faulty,
Contamination in fuel supply
Light in combustion chamber
E09 Boiler Overheat
Allow boiler to cool then reset thermostat
Check external circulating water pumps
Ensure sufficient flow/return to boiler.
E10 System Load Failure Recycle power and check all values are loaded correctly via TSI.
E11 Flame After Shut-down
Check Flame Scanner
Check Fuel Solenoid coil is not faulty,
Contamination in fuel supply
E12 Pump Communication Failure Check electrics and recycle power to the system
E13 Safety Communication Failure Check electrics and recycle power to the system
E14 Incorrect Pump Pressure Check connections between PCB and pump
E15 Incorrect Fan Speed Check connections between PCB and Fan Maybe TSI
E16 Pump Pressure Sensor Failure Check connections between PCB and pump
E17 Safety Reset Failure Check electrics and recycle power to the system
10.0 Boiler lockouts and fault codes
In the event of a failure, the boiler will go into a lockout phase. The cause of the lockout could be down to a number of
things but an error code will be displayed on the boiler panel LCD screen.
FIG 65
This error code can be looked up below to provide possible causes of the fault.
“
To Reset
” the burner, you can press the reset button located under the LCD screen
FIG 65.
Alternatively, the boiler can be
reset from the engineers hand held TSI when connected to the boiler.
LCD Fault Code Displayed
Reset Button
Fig. 65
Fault Codes