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rev. 01/09/21
During the warranty period, Enviroheat will at its option apply one of the three following remedies:
i. provide replacement parts necessary to repair the Product,
ii. replace the Product with same Product or similar approved newer design,
iii. refund the amount purchaser paid, LESS DEPRECIATION, upon its return.
Enviroheat or an Enviroheat Dealer will provide labour to resolve warranty issues during the warranty period. Repair service shall be available at the
purchaser’s location. Enviroheat will determine how and where repair services are provided, and the purchaser may, at Enviroheat’s reasonable cost,
be required to deliver product to an authorised location.
Replacement parts and/or Products will be new or serviceably used, comparable in function and performance to the original part or Product and
warranted for the remainder of the original warranty period. Purchasing additional Products from Enviroheat does not extend your warranty period.
If Enviroheat requires the return of defective parts/Products, the Enviroheat Dealer/purchaser shall return them within 14 days of receiving replacement
parts. Failure to return defective parts will attract charges for replaced parts/system and their shipment to the Enviroheat Dealer/purchaser.
Enviroheat offers the following Warranty Terms on all models:
Component
Warranty Coverage
Parts Warranty
Labour Warranty
Tank Cylinder
5 year
1 year
Compressor
5 year
1 year
Electrical element
1 year
1 year
Sacrificial anode, PTR valve, ECV
1 year
1 year
Installer supplied valves and fittings
N/A
N/A
Warranty Exclusions
The following exclusions may cause the warranty to become void, and may incur a service charge and cost of parts that may be required.
1. Accidental damage, failure due to misuse, abuse and accidents.
2.
Failure due to incorrect installation and/or attempts to repair the Product other than by an Enviroheat Dealer or approved service
personnel.
3.
Failure to install, commission, service, repair and remove the Product in accordance with the manufacturer’s installation instructions,
current AS/NZS 3000, AS/NZS 3500, AS/NZS 5601, local regulations and municipal building codes by persons authorised to do so.
4.
Failure due to use of parts other than Enviroheat branded/approved parts.
5. Where the tank or piping system leaks or fails to operate normally due to frost or freezing.
6. Where the Product component has failed directly or indirectly as a result of excessive water pressure, negative pressure (partial
vacuum), corrosive atmosphere, faulty plumbing and/or electrical wiring, or major variations in electrical energy supply.
7. Where the water stored in the cylinder exceeds at any time levels as detailed in this document.
8. Any serial tags/stickers on any of the components are removed or defaced.
9. The Product is relocated from its original point of installation.
10. This warranty does not cover:
a. claim for damage to walls, foundations, gardens, etc. or any other consequential loss or inconvenience either directly or
indirectly due to leakage from the water heating system or any other matter related to the system or its operation.
b.
the effects of sludge/sediment as a result of connection to a water supply from suitably filtered or treated sources e.g. spring,
dam, bore or river.
11. Consequential damage or any incident caused by a breach of the requirements as set out in this document.
12. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or refund for a major failure
13. and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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