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STANDARD WARRANTY
Warranty Terms
This warranty is given by Southern Cross Water Heating Pty Ltd in relation to Enviroheat Heat Pump Hot Water Systems (the Product).
The benefits conferred by this warranty are in addition to all other legal rights and remedies of the Customer in respect of the Product. Given
installation and application is in accordance with the manufacturer’s specifications and instructions, the Product and components are warranted by
Enviroheat for the cost of labour and components in the event of defects arising from faulty materials and/or workmanship in accordance with the
warranty conditions and exclusions stated in this document.
Where the Product is installed outside the boundaries of a Capital City Metropolitan area or where the Product is installed outside a 25km radius of a
Enviroheat Dealer business address, the cost of transport, insurance and travelling will be charged to the consumer.
For all new Product purchases through public sales auctions, internet and/or other electronic sales auctions or remote offerings, the warranty for the
Product is the responsibility of the dealer or reseller of the Product, and not of Enviroheat.
Warranty of the Product will remain with the Product for the warranty coverage period.
Warranty Conditions
The initial point of contact for all Warranty claims is the Enviroheat Dealer from whom the Product was purchased.
All warranty claims must be reported to Enviroheat no later than 14 days from the date the fault is reported to the Enviroheat Dealer. All terms
of this warranty are effective from the date of installation of the Product and the attending service person reserves the right to verify this date by
requesting a copy of the certificate of compliance
1
, installation record issued by an appropriately qualified installer or proof of purchase prior to the
commencement of any warranty work.
The Product must have been installed, commissioned, serviced, repaired and removed by a licensed gasfitter or plumber in accordance with the
manufacturer’s installation instructions, current AS/NZS 3000, AS/NZS 3500, AS/NZS 5601, local regulations and municipal building codes by
persons authorised by local regulations to do so. Cost of labour or materials to remedy an installation that does not comply with these requirements
will be at the express cost of the installer.
The Product must be operated and maintained in accordance with Enviroheat’s operating instructions. This warranty only applies to the Product as
supplied by Enviroheat and does not apply to any additional electrical and/or plumbing parts supplied by the installer. Where the appliance has not
been sited in accordance the installation instructions or installed such that normal service access is difficult, a service charge may apply. If, at the
discretion of the attending service person, access with is assessed as dangerous, service will be refused.
Any work required to gain reasonable access to the appliance will be chargeable to the customer by the attending service person including, but not
limited to, removal of cupboards, doors, walls, or the use of special equipment to move components to floor level.
The Product is covered for the indicated period from the date of installation. Should a part of the complete Product be replaced during this period,
only the balance of the original warranty will continue to remain effective.
This warranty applies to the Product when it is connected directly to a reticulated water supply from a state approved water utility.
This warranty does not apply if the Product is connected to any alternative water supplies if the water chemistry and impurity levels of alternative
water supplies exceed the limits specified in the Water Properties Table on page 19.
Examples of alternative water supplies include private bore water, water from private dams and water supplied from a reticulated water supply but
where the water chemistry is deliberately altered before supplying the water heater. Should the Product be installed in a regional location where
regular flushing is required due to sediment build-up, the drain cock for flushing must be fitted at the time of installation at customer expense. A
warranty will apply to rain water tanks, as alternative water supply, ONLY in circumstances where rain water is filtered and free of any physical or
sediment debris and water quality does not exceed the limits specified in the Water Properties Table on page 19.
Component manufacturers are at liberty to alter the design or construction of the components notwithstanding that the Product may have been sold
by description or sample, even though alterations made have been introduced from the date of contract and the date of delivery provided that the
Products are of the same or similar quality and are fit for the purposes for which they are purchased. Such alterations shall not constitute a defect in
design or construction under this warranty.
Enviroheat reserves the right to alter the design or construction of the Product within allowance of the relevant Standard(s), industrial and State and
Territory legislation without notice. Enviroheat warrants to the original purchaser, or for Product purchased from a Reseller, to the original end user,
that the Product will be free from any defects in materials and workmanship from the date of shipment or invoice or, if longer, the period stated in this
policy in accordance with the warranty terms in Table 2.
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