21
WARRANTY
Sherwood Industries Ltd. offers a *Lifetime Warranty on this gas product. The lifetime warranty covers the appliance for a
period of seven years from the date of installation. This warranty applies only to the original owner in the original location
Covered under the lifetime warranty are, Surround Panels and Chassis and Heat Exchanger. These steel components are
covered against manufacturer’s defects for 5 years and labour for the first year. (A) The following exclusions apply:- over-firing
due to incorrect setup or tampering, damage caused by incorrect installation, usage or abuse. The unit must be properly
installed by a qualified technician or installer, and must meet all local and national gas and building code requirements.
We also cover against manufacture defects under our lifetime warranty. The following components,
Gold Plating, Log Set, Burners and Glass (A) The following exclusions apply: Gold plating- Damage caused by scratching,
marring, chemicals, fingerprints, abrasive cleaners or discoloration with age. Glass- use of harsh or abrasive cleaners, striking
the glass or surface contaminates. Logset- Damage caused by incorrect handling or misuse. Burners- damage caused by
improper or continuous operation under incorrect conditions.
Sherwood Industries Ltd. offers a 2-year warranty on all the Electrical Components and Gas Components against
manufacturing defects. Paint is covered against flaking. This offer includes parts and labor for 1 year and for parts only
thereafter.
The paint on the Metal Brick Liner may peel. This is due to the extreme conditions applied to the paint and is no way covered
under warranty.
Your dealer shall make all claims under this warranty in writing.
WHEN FILING A WARRANTY CLAIM PLEASE COMPLETE THE FOLLOWING INFORMATION ON AN OFFICIAL
WARRANTY CLAIM FORM:
To the Dealer
•
Name, address and telephone number of purchaser and date of purchase.
•
Date of installation. Name of installer and dealer. Serial number of the appliance. Nature of complaint, defects
or malfunction, description and part # of any parts replaced.
To the Distributor
•
Sign and verify that work and information are correct.
This warranty covers defects in materials and workmanship only if the product has been installed according to the manual’s
instructions. If the product is damaged or broken as a result of misuse or mishandling the warranty does not apply. The
warranty does not cover removal and re-installation costs.
Sherwood Industries Ltd. reserves the right to repair or to replace the defective product. The shipping costs are to be paid by
the consumer. All warranties by the manufacture are set forth herein and no claim shall be made against the manufacturer on
any oral warranty or representation.
Sherwood Industries Ltd. and its employees or representatives will not assume any damages, either directly or indirectly
caused by improper usage, operation, installation, servicing or maintenance of this appliance.
Sherwood Industries Ltd. reserves the right to make changes without notice. Please complete and mail the warranty
registration card and have the installer fill in the installation data sheet in the back of the manual for warranty and future
reference.
