Getting Help
About This Guide
xvii
GETTING HELP
For additional support related to this product or document, contact Enterasys Networks using one
of the following methods:
Before calling Enterasys Networks, have the following information ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web
http://www.enterasys.com
Phone
(603) 332-9400
Internet mail
FTP
ftp://ftp.enterasys.com
Login
anonymous
Password
your email address
To send comments or suggestions concerning this document, contact the Enterasys Networks
Technical Writing Department via the following email address:
Make sure to include the document Part Number in the email message
.
