England's Stove Works 25-CBPAH, Installation & Operation Manual

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IMPORTANT! READ AND FOLLOW ALL INSTALLATION AND MAINTENANCE INSTRUCTIONS, INCLUDING CLEANING THE UNIT AS SPECIFIED, AND
REPLACING GASKETS ANNUALLY, AND PARTS AS NEEDED.
ENGLAND’S STOVE WORKS IS NOT RESPONSIBLE FOR ANY DAMAGE OR INJURY INCURRED DUE TO NEGLECT, OR DUE TO UNSAFE INSTALLATION OR
USAGE OF THIS PRODUCT. CALL TECHNICAL SUPPORT WITH ANY QUESTIONS.
Trouble ‐ Shooting Guide
WARNING: To avoid ELECTRICAL SHOCK always disconnect the unit from the power source BEFORE
attempting any repair. If this guide does not correct the problem, call your local dealer or Technical
Support at 1 ‐ 800 ‐ 245 ‐ 6489.
*See ERROR CODES section earlier in this manual for information on troubleshooting Error Codes
Problem Cause Solution
Auger not turning 1. Bad auger motor. 1. Replace auger motor.
2. Foreign matter jamming auger. 2. Remove pellets and object.
3. Vacuum sensor. 3. Check exhaust blower.
Smoke smell or dust in house 1. Improper exhaust connection. 1. Check exhaust connections for
leaks, especially the exhaust blower
connect. Seal leaks with silicone,
aluminum tape or a hose clamp.
Room blower not operating 1. Loose thermal sensor. 1. Tighten connection on sensor.
2. Blower speed set higher than heat range,
causing stove to cool and blower to cycle.
2. Lower blower speed.
3. Loose connection. 3. Check control board connection.
Exhaust blower not operating 1. Loose connection. 1. Check control board connection.
2. Bad blower. 2. Replace blower.
3. Bad vacuum sensor. 3. Replace vacuum sensor.
Lazy Fire 1. Bad exhaust blower. 1. Inspect and replace blower.
2. Excessive pellet moisture. 2. Keep pellets dry.
3. Excessive ash build ‐ up. 3. Thoroughly clean unit.
4. Low quality pellets. 4. Use only PFI premium pellets.
Blown Fuse 1. Power surge. 1. Replace fuse; use surge protector.
2. Exposed wire. 2. Check for exposed or frayed wire
and loose connections.
3. Electrical component shorting. 3. Check motors and blowers for
obstructions or short circuits.
High Pellet Consumption 1. Low quality or non ‐ uniformly sized
pellets.
1. Use premium pellets or try another
pellet brand.
Squeaking Noise 1. Obstruction in auger tube. 1. Check auger tube for foreign
objects.
2. Blower Noise. 2. Remove, clean, and oil blower.
Pinging or Rattling Noise 1. Foreign material in blower. 1. Check both blowers for material.
2. Loose exhaust fan set screw. 2. Check set screw for tightness.