Warranty
This warranty covers all defects to the confirmed materials, excluding the payment of any type of personal
damage indemnity caused directly or indirectly by the materials.
The periods indicated below start from the purchase date of the apparatus, 6 months at the latest from the
leaving date from our storage warehouses.
Water Cylinder
(Domestic and Industrial)
5 Years: Stainless Steel (2+3 Years)*
5 Years Enamelled (2+3 Years)*
Manufacturer Warranty
Thermodynamic
Solar Panel
10
years against
corrosion
Electrical components and moving
parts:
•
Thermodynamic Block
Solar Block
•
Solarbox
Split
•
Monobloc (except cylinder)
•
Thermobox
•
Inverter
2 Years
*The warranty extension of 3 years, against corrosion of the internal tank (Enamelled / Stainless Steel), is
conditioned to the submission of:
• Warranty and Check Sheet at maximum 15 days after the installation.
• Documental evidence of the magnesium anode annual replacement (if applicable).
• Pictures of the installation where it’s shown safety group, expansion vessel, hydraulic and electrical
connections.
In case of warranty, the parts replaced are property of the manufacturer. A repair under the warranty is not
reason for an extension of its term.
Warranty Exclusions
The warranty ceases to be effective when the apparatus is no longer connected, used or assembled in
accordance with manufacturer instructions, or if there has been any form of intervention by unauthorized
technicians, has the appearance of modifications and/or if the series number appears to have been removed or
erased. The equipment should be installed by qualified technicians according to the rules in effects and/or the
rules of the trade, or the instructions of our technical services. Further exclusions from warranty:
•
Hot water tanks have been operating in water with the following indexes:
o
Active chlorine > 0.2 ppm
o
Chlorides > 50 mg/l (Inox)
o
Hardness > 200 mg/l
o
Conductibility > 600μS/cm (20
ºC)
o
PH < 5,5 or PH > 9 (Sorensen at 20ºC)
o
Magnesium > 10 mg/l
o
Calcium > 20 mg/l
o
Sodium > 150 mg/l
o
Iron > 1 mg/l
o
If one of the water parameters has a higher value than stipulated by directive 236/98 (Portugal) or
equivalent standard in the costumer’s country
•
Parts are subject to natural wear and tear – levers, switches, resistances, programmers, thermostats,
etc.
•
Breakdown due to incorrect handling, electrical discharges, flooding, humidity or by improper use of the
apparatus.
•
The warranty lapses if it is transferred to another owner, even if within the guarantee period.
•
The warranty lapses if this certificate is incorrectly filled in, if it is violated or if it is returned after more
than 15 days have passed since the installation or purchase date of the apparatus.
NOTE:
This sheet must be properly filled, signed and stamped by the installer / reseller and returned to
ENERGIE EST, Lda., otherwise the warranty will not be validated.
Send this installation sheet to
, writing the serial number of the equipment as subject.
