EDM01-36v10 DAG_9.2X2_Card_User_Guide - Support
©2010 - 2012 Endace Technology Ltd. Confidential - Version 10 - May 2012
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Support
This section describes how to access Endace Support for your Endace product.
Existing support documentation
To start, we recommend you visit the Endace Support website at
https://support.endace.com/
.
If you have a support contract with Endace you can login using your support username and password
which provides access to the secure area of the website. The website contains the latest versions of
software, user manuals, and release notes.
For more information about the Endace Support Package, or how to obtain (or change) your secure
support website login details, please contact
.
Endace Support is available 24 hours, 7 days.
Updates
Many problems can be resolved by updating your software or firmware. Updates are also available on a
regular basis from the Endace Support website at
https://support.endace.com/
.
Further support
If your query is not answered by the existing documentation, or if the issue is not resolved by an update,
feel free to raise a Support Case via the Endace Support website
https://support.endace.com/
.
If you have a
critical issue
, please call. See
Contact Details
(page 77).