Enatel DC System Manual
Page
23
of
26
Model: RWxxx
Version: 3.6
I.A
Warranty Exclusions and Restrictions
Products or parts may be excluded from warranty coverage for reasons including, but not
limited to: if the hardware or software has been altered or repaired by an unauthorized
party; is defective due to misuse, negligence, accident, mechanical damage, improper
installation or maintenance; inappropriate on-site conditions such as high humidity, dust,
power surges, out-of-range temperatures, animal or insect damage, water or other liquid
damage; where serial numbers or identification marks are removed or defaced in any way;
Force Majeure event; has cosmetic shortcomings which do not affect normal operation;
inappropriate electrical stress; for suspected fraud or abuse of Enatel’s warranty policy;
the account has breached or is in dispute of Enatel’s commercial terms and conditions.
Note Enatel warranty does not cover data loss, regular back-ups to separate storage is
required.
I.B
Battery Warranty
Battery warranty is NOT covered under this warranty. Where Enatel supplies batteries a
separate warranty statement shall govern the battery warranty, or where an Enatel battery
warranty is not provided the authorized battery vendor’s warranty shall be assigned to the
batteries.
Note that batteries’ operational limits are typically more constrained than Enatel
manufactured equipment, need specific care during storage and maintenance, and
requirements typically vary for each battery type and vendor. Enatel product warranty is
voided should improper care of associated batteries be the cause of product defect.
Unless stated otherwise in the terms and conditions of sale warranty for peripherals,
attachments or apparatus not manufactured by Enatel shall be excluded from this
warranty.
I.C
Initiating a Warranty Claim
To make a warranty claim please complete a Request for RMA Number form:
https://www.enatel.net/support/#rma
Issuance of an RMA number means your RMA request has been approved and the
product or part warranty claim may now be managed as instructed by Enatel.
Shipping Defective Product to Enatel:
All shipments must be shipped prepaid and include
proof of the date of your original purchase along with the RMA number of the approved
RMA clearly indicated with the shipment – see the Request for RMA Number form for
further details.
Note Enatel will pay the cost of shipping replacement or repaired units from warranty
claims from Enatel back to the customer, only, unless otherwise approved by Enatel
during the RMA Number application process.
