EMQ will repair defects free of charge within the warranty period, in accordance with the applicable General Terms
and Conditions. If something breaks, you can contact us by reporting it in the EMQ customer portal, calling 020 411
0456 or sending an email to [email protected]. Then we'll make sure it's taken care of.
The legal warranty period of 2 years applies to most parts of your EMQ e-bike. This term applies to the battery and
other (loose) parts. The exception to this is the frame: here we go further and give you a 3-year warranty. The
condition is always that you present the EMQ e-bike for a service on time and correctly (see 13.2 Maintenance
schedule), and that you can demonstrate this. Maintenance services booked with us are automatically registered in
our system. Do you have maintenance done at another company? No problem, but keep the invoices for this.
Parts subject to wear, such as brake pads, are not covered by the warranty. Also malfunctions or defects caused by
yourself are not covered by the warranty. Please refer to the General Terms and Conditions for a complete overview
of the warranty and maintenance conditions.
The capacity of the battery decreases in proportion to the number of charge cycles and age. This decrease in capacity
is not covered by the warranty. The stated range is only an indication and is very dependent on numerous factors,
such as weather conditions, driving behaviour, the type of road on which the e-bike is used, maintenance, tire
pressure, the user and the load on the EMQ e-bike. The range is therefore not covered by the warranty.
16. Warranty
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https://emqhelp.freshdesk.com
For questions, to register for maintenance and for repairs,
you can visit the EMQ customer portal 24/7:
