Empire Comfort Systems White Mountain Hearth VFP24FP20LN-1, Installation Instructions And Owner'S Manual

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TROUBLESHOOTING
PROBLEM OBSERVED POSSIBLE CAUSE CORRECTIVE MEASURE
Gas odor during setup Gas Leak What To Do If You Smell Gas
Do not try to light any appliance.
Do not touch any electrical switch;
Do not use any phone in your building.
Immediately call your gas supplier from a
neighbor's phone. Follow the gas supplier's
instructions.
If you cannot reach your gas supplier, call the
fire department.
Gas odor before first ignition Gas Leak
Fireplace is on but no flame and pilot
is not trying to light
Gas Line Valve turned off Turn shutoff valve to open position
Control module in lockout Turn power to fireplace off and then back on
Pilot continues to spark when pilot is
lit.
Not enough gas to pilot Wait for pilot flame to strengthen
Low Gas Pressure Check pressures. See page 40.
Pilot igniter/sensor is dirty Clean pilot. See maintenance page 39.
Pilot not grounded well Check ground connections
Draft in firebox Redirect draft from room or wall
Pilot sensor has been bent Replace pilot
Pilot will not ignite, or will not stay lit
Pilot igniter/sensor is dirty
Clean flame sensor and pilot igniter. See
maintenance page 39.
Pilot not grounded well Check ground connections
Sensor Wire loose Check sensor wire terminals
Gas pressure incorrect Adjust gas pressure
Pilot Gas Line bent or kinked Replace pilot tube
Faulty pilot, Sensor bent Replace Pilot
Faulty valve Replace Valve
Burner takes too long to fully light
Low gas pressure Check gas supply pressure
Clogged or dirty carryover/burner ports Clean ports
Blocked orifice Check orifice opening
Faulty valve Replace valve
Burner does not light but pilot remains
on
Low gas pressure Check gas supply pressure
Clogged or dirty burner ports Clean burner ports
Blocked orifice Check orifice opening
Loose wire connections Check valve/control module connections
Faulty pilot Replace pilot
Faulty valve Replace valve
Burner lights but does not stay lit while
pilot remains on
Low gas pressure Check gas supply pressure
Loose sensor wire Check wire connection
Faulty valve Replace valve
Faulty pilot or thermocouple Replace Safety pilot
Clogged or dirty burner ports Clean burner ports
Room temperature is higher than
thermostat setting
Move remote away from fireplace
Set higher temperature on remote/thermostat
Remote control batteries failing
Replace batteries in remote transmitter and
receiver