27825-2-0811
Page 16
Keep the control compartment, logs and burner area surrounding the
logs clean by vacuuming or brushing area at least twice a year.
THE LOGS CAN GET VERY HOT – HANDLE ONLY WHEN
COOL.
Always turn off gas to the pilot before cleaning. For relighting, refer
to lighting instructions located on the rating plate of the log set.
Never obstruct the flow of the combustion and ventilation air. Keep
the front of the fireplace clear of all obstacles and materials.
Leave at least 36" clearance from the front of the fireplace.
Screens should be closed during operation.
MAINTENANCE
If the gas quality is bad, your pilot may not stay lit, the burners may produce soot and the heater may backfire when lit. If the
gas quality or pressure is low, contact your local gas supplier immediately.
1. Appliance produces unwanted odors.
a. Appliance burning vapors from paint, hair spray, glues, etc.
- Ventilate area. Stop using odor causing products while
heater is running.
b. Gas leak - Locate and correct all leaks.
2. Appliance shuts off during use. (pilot and main burner are
off.)
a. Not enough fresh air is available for ODS/pilot to operate -
Open window and/or door for ventilation.
b. Low line pressure - Contact local gas company.
c. ODS/pilot is partially clogged - Clean ODS/pilot.
d. Defective thermocouple - Replace pilot.
e. Low batteries - Replace batteries in remote receiver.
3. Appliance shuts off during use.
a. Low line pressure - Check line pressure to the valve.
b. Low batteries - Replace batteries in remote receiver.
4. Gas odor even when control knob is in OFF position.
a. Gas leak - Locate and correct all leaks.
b. Control valve defective - Replace control valve.
5. Burner does not light.
a. Burner orifice clogged - Clean burner or replace main burner
orifice.
b. Burner orifice diameter is too small - Replace burner
orifice.
c. Inlet gas pressure is too low - Contact qualified service
person.
d. Low batteries - Replace batteries in remote receiver.
6. If burning at main burner orifice occurs (a loud, roaring
blow torch noise).
a. You must turn off burner assembly and contact a qualified
service person.
b. Manifold pressure is too low - Contact local gas company.
c. Burner orifice clogged - Clean burner or replace burner
orifice.
7. Logs appear to smoke after initial operation.
a. Vapors from paint or curing process of logs - Problem will
stop after a few hours of operation.
Log heater is intended to be smokeless. Turn OFF heater
and call qualified service person.
8. Heater produces a whistling noise when main burner is
lit.
a. Turning control knob to HIGH position when main burner is
cold - Turn control knob to LOW position and let warm up
for a minute.
b. Air in gas line - Operate burner until air is removed from
line. Have gas line checked by local gas company.
c. Dirty or partially clogged burner orifice - Clean burner or
replace burner orifice.
Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.
TROUBLESHOOTING
SYMpTOMS - pOSSIBLE CAUSES AND CORRECTIONS
