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29

TROUBLESHOOTING

Symptom

Possible Cause

Correction Action

No Cool

1.

 Cooling system 

requires service. 

Heat, Cool or Fan 
Runs Constantly

1.

 Possible short in 

wiring.

2.

 Possible short in 

thermostat.

3.

 Possible short in heat/

cool/fan system.

4.

 FAN Switch set to Fan 

ON. 

Check each wire connection 
to verify they are not shorted 
or touching together. No 
bare wire should stick out 
from under terminal block. 
Try resetting the thermostat 
as described above. If the 
condition persists, the 
manufacturer of your system 
can instruct you on how to 
test the Heat/Cool system 
for correct operation. If the 
system operates correctly, 
replace the thermostat.

Displayed 
Thermostat 
Reading and 
Thermometer 
Disagree

1.

 Thermostat display 

setting 
requires adjustment. 

The display can be adjusted 
+/- 5 degrees. Adjust the 

Temperature Display Adjust

 

settings within Thermostat 

Settings (see Main Menu 
options).

Furnace (Air 
Conditioner) 
Cycles Too Fast 
or Too Slow 
(narrow or wide 
temperature 
swing)

1

. The location of the 

thermostat and/or 
the size of the Heat-
ing System may be 

influencing the cycle 

rate. 

Adjust the Heat Cycle Rate 
or Cool Cycle Rate in the 
Advanced Installer Menu.

Troubleshooting

Summary of Contents for Inspire 1HDEZ-1521

Page 1: ...TROUBLESHOOTING 1HDEZ 1521 Emerson Inspire Thermostat Interface Equipment Control Installation Instructions ...

Page 2: ...pping container Refer to www thermostat recycle org for location to send product containing mercury FAILURETOREADANDFOLLOWALLINSTRUCTIONSCAREFULLYBEFORE INSTALLING OR OPERATING THIS CONTROL COULD CAUSE PERSONAL INJURY AND OR PROPERTY DAMAGE Thermostat installation and all components of the control system shall conform to Class II circuits per the NEC code WARNING To prevent electrical shock and or...

Page 3: ...05 F 0 to 41 C Operating Humidity 90 non condensing max ShippingTemperature Range 40 to 150 F 40 to 65 C Dimensions Interface 3 1 4 H x 6 1 8 W x 5 8 D Dimensions Control 5 1 2 H x 5 3 4 W x 1 1 2 D Configuration Options Applications Maximum Stages Single Stage Gas Oil Electric Heat Only Cool Only or Heat Cool Systems 1 1 Multi Stage Gas Oil Electric Heat Only Cool Only or Heat Cool Systems 2 2 He...

Page 4: ...to www white rodgers com 2 Enter 1HDEZ 1521 in the Model Number Search field 3 Select the link for the USB download tool and follow instructions Upload pre configured thermostat settings for every job Create custom messages for your rou tine maintenance and service calls ...

Page 5: ... mounting holes Wall anchors and screws are provided for mounting on dry wall Drill 3 16 hole for drywall mounting If mounting on equipment Do Not Mount inside HVAC equipment Only mount on outside of HVAC equipment Gas Furnace Equipment Return Air Duct Supply Duct Equipment Control Module Installation ...

Page 6: ...tion HM Humidification Relay Connection HM2 Humidification Relay Connection R 24VAC to Interface 1 Data to from Interface 2 Data to from Interface C 24VAC Common to Interface RJ11 Field configuration hook up with RJ11 equipped configuration tool Voltage to Outdoor Sensor S Outdoor SensorTemperature Signal Voltage to Outdoor Sensor Installation For 2 transformer systems cut and tape off one transfo...

Page 7: ...D push button switch S R 1 2 C Wiring to humidification equipment Wiring to dehumidification equipment DHM switch HM switch To use the HVAC transformer to power humidification dehumidification switch HM DHM switches to SYS position Connect humidifier to HM Connect dehumidifier to DHM If humidifier or dehumidifier have a separate transformer switch HM or DHM switch to DRY position Connect humidifie...

Page 8: ... stage Cool mode 1st stage Cool mode 2nd stage CLASS II Transformer 120 VAC NEUTRAL 24 VAC HOT SYSTEM R RH RC C W E W2 Y Y2 G O B L Heat Pump 24 VAC Power 24 VAC Power for Heating 24VAC Power forCooling 24VAC Common Required Aux Em 1st Stage Aux Em 2nd Stage 1st Stage Com pres sor 2nd Stage Com pres sor Fan Change over Valve System Monitor CLASS II Transformer 120 VAC NEUTRAL 24 VAC HOT Fig 2 Typi...

Page 9: ...owered Humidifier With HM DRY switch in HM2 position HM and HM2 provide normally open dry contact for low voltage 24V powered humidifier connection HM HM2 Non Powered Humidifier HM DRY RH HM2 Fig 5 Powered Dehumidifier With DHM DRY switch in DHM2 position DHM and DHM2 provide normally open dry contact for low voltage 24V whole house powered dehumidifier connection DHM DHM2 Powered Dehumidifier DHM...

Page 10: ...ace 24V removed on dehumidification call Wiring Guide for Equipment Accessories DHM DHM2 Low Speed Fan Transformer R C DHM DRY RH DHM2 Fig 7 System Dehumidification with variable speed blower For systems where low speed requires system 24V on dehumidification connect 24V to DHM2 with DHM DRY switch in DHM2 position and connect DHM to low speed connection on air handler furnace DHM DHM2 Low Speed F...

Page 11: ...template Drill mounting holes 3 Fasten base snugly to wall using wall anchors and two mounting screws Leveling is for appearance only and will not affect thermostat operation 4 Connect wires to terminal block on base Important Wiring from equipment control should correspond with wiring to thermostat see Fig 8 5 Carefully line the thermostat up with the base and snap into place Tabs ...

Page 12: ... transformer Wiring to Sensor Wiring to indoor outdoor equipment W E W2 Y Y2 G O B L HM HM2 DHM DHM2 RC RH R C LED push button switch S R 1 2 C Wiring to humidification equipment Wiring to dehumidificatio equipment DHM switch HM switch Equipment Control Thermostat Base Power System Turn on AC power to the system As the equipment module is found the display will show Equipment Control found If the ...

Page 13: ...stat Heat Pump Lockout disable heat pump below a selectable temperature when using electric Aux heat Dual Fuel Setpoint disable heat pump below a selectable temperature when using fossil fuel Aux heat dual fuel Aux Lockout disable Aux heat above a selectable temperature Heat Cycle Rate adjust the duration for a call for heating Cool Cycle Rate adjust the duration for a call for cooling Humidity Di...

Page 14: ...NU Press button to select Setup Communicating Devices This menu item will list each piece of system equipment Press button to select start Communicating Devices Press button to select Equipment Control Advanced Installer Menu ...

Page 15: ... 1 stage A C unit HP2 2 stage heat pump HP1 1 stage heat pump ACO no outdoor equipment RevValve O use if O wire is available energize the reversing valve in cooling B use if B wire is available energize the reversing valve in heating Use or to navigate and press button to select the equipment to be configured Options for each type of equipment are the following Advanced Installer Menu ...

Page 16: ...iguration Remove control cover to view LEDs To view LEDs with cover installed break off tab on inside of cover LED Off implies functionality is disabled at the thermostat LED flashing implies corresponding function is active W E W2 Y Y2 G O B HM DHM RJ 11 Connection for Configuration Plug In tool System 7 Segment LED for Comfort Alert and Communication Codes Fig 9 LED locations Indoor GAS ELEC W E...

Page 17: ...oes not find informa tion when theUpload button is pressed the display will indicate Invalid Data Found Installation Failed Once the upload is accomplished the display will indicate Successfully Installed for 3 seconds then will display the menu or mode prior to entering the USB upload menu Faults Status This menu item lists current equipment fault conditions If no faults are detected this screen ...

Page 18: ...ensor is installed the thermostat can monitor outside temperature to determine when to begin using the gas heat system and stop the compressor This temperature is the Dual Fuel temperature setpoint The Dual Fuel feature eliminates the need for a fossil fuel kit The display will indicate 5 default The temperature can be adjusted to a value between 5 to 50 The temperature will appear as F unless C i...

Page 19: ...for heat cycle can be adjusted Default setting is Medium If you wish to have longer heat cycles change to Slow For shorter heat cycles change to Fast Cool Cycle Rate Anticipation for cool cycle can be adjusted Default setting is Medium If you wish to have longer cool cycles change to Slow For shorter cool cycles change to Fast Humidity Display Adjust Press or to offset the displayed humidity from ...

Page 20: ...ostat setting below room temperature The heating system should stop operating Cooling System 1 Press SYSTEM button until COOL is displayed 2 Press to adjust thermostat setting below room temperature The cooling system should begin to operate and the display will indicate Cool On 3 If the cooling system has additional stages adjust the temperature to 3 F 2 C or more below the actual The second cool...

Page 21: ... settings Press the Home button to display the Home Screen Press the Enter button to save any changes you have made and display the previous menu item If no button is pressed for two minutes you will return to the home screen without saving changes Clock and Display Settings Time and Date Select and enter the time and date to be displayed Display Settings Adjust the brightness and color theme for ...

Page 22: ...ned on the sensed humidity is displayed on the home screen Alert Info Detail When turned on provides additional information for maintenance and service reminders Heating Program On the Main Menu highlight and enter Heating Program Select the days of the week to be changed Press or to change the highlightedTime orTemperature to your desired settings Press or to highlight the next time or temperatur...

Page 23: ...m 6 00 AM 70o F 8 00 AM 62o F 5 00 PM 70o F 10 00 PM 62o F Cooling Program 6 00 AM 75o F 8 00 AM 83o F 5 00 PM 75o F 10 00 PM 78o F Thermostat Settings Additional thermostat operating settings are found in theThermostatSettings Menu In the Main Menu highlight and enter Thermostat Settings Main Menu When you have completed setting all times and temperatures press Enter to save and display the Heati...

Page 24: ... amount of time The length of time for the maintenance reminder can be selected to a setting of 1 to 12 months Use or to select On or Off When On is selected set time of maintenance period using and Program Default is On Select Off to disable the heating and cooling programs and maintain a constant temperature 24 hours a day F or C Default is F Select temperature display to be Fahrenheit or Celsiu...

Page 25: ...ecommended for use on flow through humidifiers only When turned On the humidifier will cycle to turn off for 10 minutes after it has run for 10 minutes The blower and or furnace will continue to run during the humidifier off period Auto Humidity Reduction Default is Off Prevents condensation from forming inside the home when the HVAC system is in heat mode The Low setting provides a minimum amount...

Page 26: ... to 45 for the maximum heating temperature or 45 to 99 for the minimum cooling temperature Main Menu Comfort or Dehum Default is Off Selecting either Comfort or Dehum will automatically reduce indoor humidity with a call for cooling if humidity is 2 above the humidity setpoint If Comfort is selected the system will slow the fan speed variable speed blowers only to increase the dehumidification pro...

Page 27: ...s 95 Setpoint is the percent humidity that the cooling system will attempt to maintain Only available when dehumidification equipment is enabled see Communicating Devices in Advanced Installer Menu Humidity Setpoint Default is 20 Humidity setpoint is the percent humidity that the heating system and humidifier will attempt to maintain in Heating Only available when humidification equipment is enabl...

Page 28: ...urnace Lock Out Condition Heat may also be intermittent 3 Heat pump system requires service Re light pilot Many furnaces have safety devices that shut down when a lock out condition occurs If the heat works intermittently contact the furnace manufacturer Reset Operation If a voltage spike or static discharge blanks out the display or causes erratic thermostat operation you can reset the system by ...

Page 29: ...manufacturer of your system can instruct you on how to test the Heat Cool system for correct operation If the system operates correctly replace the thermostat Displayed Thermostat Reading and Thermometer Disagree 1 Thermostat display setting requires adjustment The display can be adjusted 5 degrees Adjust the Temperature Display Adjust settings withinThermostat Settings see Main Menu options Furna...

Page 30: ...rt Fault P Trip 1 Long RunTime 2 System PressureTrip 3 Short Cycling 4 Locked Rotor 5 Open Circuit 6 Open Start Circuit 7 Open Run Circuit 8 Welded Contactor 9 LowVoltage System Communication Codes E Communication Error C For 30 seconds after Communication established then blank Troubleshooting ...

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