If repair or recalibration of a monitor is required, it
must be sent to Emerson. Attach a non
−
detachable
tag to the monitor with customer name, defect
observed and version of the
A6910
configuration
software.
Guidelines for Returning Equipment to the
Product Service Center
If repair or calibration of a monitor is required, it must
be sent to Emerson.
Occasionally, concerns with CSI technology
hardware could arise. Should this happen, customers
under warranty or a current support agreement are
entitled to no
−
charge repairs.
Follow the checklist below to
minimize return time
and ensure proper processing of your equipment.
Before returning any equipment to a Product Support
Center, please review this information:
1. Obtain a Return Materials Authorization (RMA)
number and the address of the appropriate
Product Service Center by calling
865.675.4274*
.
Listen to the options for receiving an RMA. You
will be routed to support personnel who will
document your concern and give you an RMA
number if you are under support or warranty. If
your hardware is not under support or warranty,
you must have a Purchase Order for the amount
of the repair service before you can receive an
RMA number. Pricing for your repair can be
obtained from support personnel or by calling
your local sales representative. Once you have
your purchase order, call
865.675.4274*
for an
RMA.
2. Once you have received your RMA, send your
hardware to the appropriate product service
center. Your hardware package should include:
G
RMA Number (plus Purchase Order if
applicable)
G
Description of the hardware
problem
G
Return shipping address including a
phone number (No P.O. boxes).
G
Any special request regarding the
return shipment.
G
A list of the model numbers of each
item(s) being returned, along with
the serial number.
G
Your name, address, telephone
number and email address.
G
Company Name.
A form for completing this information has
been provided.
Make a copy of the form, complete all lines,
and return a copy in each return shipment.
Out of warranty? Need to get under
support? Get a customized quote for
bringing all your CSI technologies under a
support agreement:
Phone:
865.675.2400*
,
ext. 2130
Fax:
865.218.1478*
Email:
mhm.supportagreement@emersonproces
s.com
*Customers outside the Americas and
Canada: please refer to the list of service
centers and contact the service center near
you.
All rights are strictly reserved
Reproduction or divulgation in any form
whatsoever is not permitted without written
authority from the copyright owner.
