EMC2 Data Domain DD9500 Field Replacement Unit Manual Download Page 1

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Field Replacement and Upgrade Guide

EMC

Data Domain

DD9500/DD9800 System

DIMM and Memory Riser Card Replacement and
Memory Upgrade

302-001-643
REV. 03

October 2016
This document provides instructions for replacing failed DIMMs or memory riser cards, and
adding DIMMs or memory riser cards for expanded memory for Data Domain DD9500 and
DD9800 systems.

Revision history

......................................................................................................... 2

Summary of Contents for Data Domain DD9500

Page 1: ...s or memory riser cards for expanded memory for Data Domain DD9500 and DD9800 systems l Revision history 2 l Related documentation 2 l Tools and supplies needed 2 l Overview DD9500 DD9800 system DIMMs 2 l Identify failed DIMMs 6 l Shut down and disconnect the system 7 l Remove the bezel 8 l Slide out the storage processor module 8 l Remove and install a DIMM 10 l Secure the SP module 14 l Reconnec...

Page 2: ...nt title in the search box and click the search button Note Hard copies of a document may be out of date Always check for the current version of a document before you start an upgrade or begin a significant configuration change Tools and supplies needed For a list of recommended tools and supplies for field work see the document titled FE Toolkit Inventory and Common Procedures for FRU Tasks at ht...

Page 3: ...orage Processor SP module which is accessed from the front of the system As viewed from the front of the SP module the risers are numbered 0 7 with memory riser 7 being on the left Figure 1 DIMM memory risers Each memory riser contains a map of DIMM locations within that riser DIMM and Memory Riser Card Replacement and Memory Upgrade Overview DD9500 DD9800 system DIMMs 3 ...

Page 4: ...ng new 16 GB DIMMs in locations A0 B0 C0 and D0 in risers 4 7 The following table displays the DIMM layout for the 256 GB configuration Slot Riser locations 7 6 5 4 3 2 1 0 D0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB D1 C0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB C1 A1 A0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB B1 B0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB The following table displays the DIMM layou...

Page 5: ... D0 in each riser The following table displays the DIMM layout for the 256 GB configuration Slot Riser locations 7 6 5 4 3 2 1 0 D0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB D1 C0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB C1 A1 A0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB B1 B0 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB 8 GB The following table displays the DIMM layout for the 768 GB configuration Slot Riser lo...

Page 6: ...ser 0 1333 8192 18KSF1G72PDZ 1G6E1 32237E98 DIMM_C0 Riser 0 1333 8192 18KSF1G72PDZ 1G6E1 32237D72 DIMM_C1 Riser 0 1333 8192 18KSF1G72PDZ 1G6E1 32237EAF DIMM_D0 Riser 0 1333 8192 18KSF1G72PDZ 1G6E1 32237D6F DIMM_D1 Riser 0 1333 8192 18KSF1G72PDZ 1G6E1 32237EAD DIMM_A0 Riser 1 1333 8192 18KSF1G72PDZ 1G6E1 DFBDA950 DIMM_A1 Riser 1 1333 8192 18KSF1G72PDZ 1G6E1 DFBDA94F DIMM_B0 Riser 1 1333 8192 18KSF1...

Page 7: ...6KSF2G72PZ 1G6E1 D96EAAA2 DIMM_D0 Riser 7 1333 16384 M393B2G70QH0 YK0 215170D1 4 Make a note of the failed DIMM information Shut down and disconnect the system Procedure 1 Run the cifs show active and nfs show active commands to verify that all I O on the system is stopped 2 Reboot the system to verify that no hardware issues exist on the system 3 Stop the system using the system poweroff command ...

Page 8: ... the bezel until the latches release from the sides of the chassis The red circles identify the latches on each bezel Figure 3 Removing the bezel Slide out the storage processor module The storage processor SP is a subassembly that contains the DIMMs and a fan tray with 8 fan modules Procedure 1 Unlock the SP module by loosening the single blue thumbscrew Figure 4 SP module thumbscrew Field Replac...

Page 9: ...the SP module out and remove it from the chassis to access the DIMMs Make sure you have enough space to pull the DIMM drawer out of the chassis CAUTION Data Domain systems are heavy Always use two people or a mechanical lift to move a system The chassis displays warning signs The DIMM memory risers are located in the Storage Processor SP module which is accessed from the front of the system As vie...

Page 10: ...place a DIMM identify the location of the failed DIMM inside the memory riser Procedure 1 Determine the memory riser that has the failed DIMM and remove that memory riser for replacement 2 Push the release button on the memory risers to release the ejector handles See the location of the release button in the picture in this section 3 Remove the riser card by pulling both the ejector handles upwar...

Page 11: ...tton 3 Right riser card ejector handle 4 Remove the memory riser from the unit and place on an ESD free work surface 5 Identify the location of the failed DIMM using the map on the memory riser DIMM and Memory Riser Card Replacement and Memory Upgrade Remove and install a DIMM 11 ...

Page 12: ... label showing the locations 6 Press down on the side release latches to release the DIMM from its location Field Replacement and Upgrade Guide 12 EMC Data Domain DD9500 DD9800 System Field Replacement and Upgrade Guide ...

Page 13: ... Push down on the release latches to release the DIMM After the DIMM pops up grasp the DIMM by its edges and remove it Note Hold DIMMs only by the edges Do not touch the components DIMM and Memory Riser Card Replacement and Memory Upgrade Remove and install a DIMM 13 ...

Page 14: ... Avoid pressing the DIMM at the center Make sure that the replaced DIMM is securely placed in the slot and connected otherwise you may get memory alerts when you verify the DIMMs 9 Insert the memory riser into the SP module in its correct slot 10 Push on the two latches to fully seat the memory riser into the SP Secure the SP module Procedure 1 Fully push the SP module into the chassis Field Repla...

Page 15: ... cords 2 Reconnect the wire clips for the AC cords 3 Check to see that the service LED on the Management module glows green Note The service LED lights up within 30 seconds after you connect the AC power cords 4 In the front of the DD9500 DD9800 system press the power button to turn the power on the system 5 Check that the front blue power LED with the circle with a dot also turns on DIMM and Memo...

Page 16: ...stem show meminfo command to see the top level summary Confirm that the system reports the correct amount of memory The output as shown for a 512 GB system should be similar to the following system show meminfo Memory Usage Summary Total memory 516889 MiB Free memory 268231 MiB Total swap 5119 MiB Free swap 5119 MiB 4 Enter the enclosure show memory command to verify all DIMMs are discovered enclo...

Page 17: ...2 18KSF1G72PDZ 1G6E1 32237E94 DIMM_B1 Riser 3 1333 8192 18KSF1G72PDZ 1G6E1 32237E0B DIMM_C0 Riser 3 1333 8192 18KSF1G72PDZ 1G6E1 32237EAA DIMM_C1 Riser 3 1333 8192 18KSF1G72PDZ 1G6E1 32237DF8 DIMM_D0 Riser 3 1333 8192 18KSF1G72PDZ 1G6E1 32237E61 DIMM_D1 Riser 3 1333 8192 18KSF1G72PDZ 1G6E1 32237E28 DIMM_A0 Riser 4 1333 16384 36KSF2G72PZ 1G6E1 DB90AD87 DIMM_B0 Riser 4 1333 16384 36KSF2G72PZ 1G6E1 D...

Page 18: ...implied warranties of merchantability or fitness for a particular purpose Use copying and distribution of any EMC software described in this publication requires an applicable software license EMC EMC and the EMC logo are registered trademarks or trademarks of EMC Corporation in the United States and other countries All other trademarks used herein are the property of their respective owners For t...

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