Where to get help
EMC support, product, and licensing information can be obtained as follows:
Product information
EMC technical support, documentation, release notes, software updates, or
information about EMC products can be obtained on the
site (registration required).
Technical support
To open a service request through the
site, you must
have a valid support agreement. Contact your EMC sales representative for
details about obtaining a valid support agreement or to answer any questions
about your account.
Additional support options
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Support by Product — EMC offers consolidated, product-specific information
on the Web at:
https://support.EMC.com/products
The Support by Product web pages offer quick links to Documentation, White
Papers, Advisories (such as frequently used Knowledgebase articles), and
Downloads, as well as more dynamic content, such as presentations,
discussion, relevant Customer Support Forum entries, and a link to EMC Live
Chat.
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EMC Live Chat — Open a Chat or instant message session with an EMC
Support Engineer.
eLicensing support
To activate your entitlements and obtain your VMAX license files, visit the Service
Center on
, as directed on your License Authorization
Code (LAC) letter emailed to you.
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For help with missing or incorrect entitlements after activation (that is,
expected functionality remains unavailable because it is not licensed), contact
your EMC Account Representative or Authorized Reseller.
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For help with any errors applying license files through Solutions Enabler,
contact the EMC Customer Support Center.
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If you are missing a LAC letter, or require further instructions on activating
your licenses through the Online Support site, contact EMC's worldwide
Licensing team at [email protected] or call:
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North America, Latin America, APJK, Australia, New Zealand: SVC4EMC
(800-782-4362) and follow the voice prompts.
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EMEA: +353 (0) 21 4879862 and follow the voice prompts.
Your comments
Your suggestions help us improve the accuracy, organization, and overall quality of the
documentation. Send your comments and feedback to:
Preface
17
Summary of Contents for VMAX 100K
Page 1: ...EMC VMAX3 Family Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS REVISION 6 5 ...
Page 20: ...Preface 20 Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS ...
Page 46: ...VMAX3 with HYPERMAX OS 46 Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS ...
Page 72: ...Open systems features 72 Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS ...
Page 82: ...Provisioning 82 Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS ...
Page 158: ...Remote replication solutions 158 Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS ...
Page 186: ...Mainframe Error Reporting 186 Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS ...
Page 200: ...Licensing 200 Product Guide VMAX 100K VMAX 200K VMAX 400K with HYPERMAX OS ...