16
Limited Warranties
Our Embertec Emberstrip™ is designed and manufactured with precision and care, which is why
we offer a Limited Product Warranty and a Limited $20,000 Connected Equipment Warranty for
each Embertec Emberstrip™.
LIMITED PRODUCT WARRANTY
What is covered? Except as limited here, this product warranty covers any defect in material or
workmanship with the Embertec Emberstrip™. If the initial purchase is by a utility or other entity
that will not itself be using the device, this warranty is transferable to any customer of such entity
who subsequently owns the device. Otherwise, this warranty is not transferable.
For how long?
This warranty runs for one year from the date of purchase of the Embertec Emberstrip™.
What will we do if the device fails during the limited product warranty period and this
warranty applies? Subject to the limitations set forth in this warranty, we will elect (at our option)
to either repair or replace the defective device. If we elect to replace the device and it has been
discontinued, we will replace it with another device of equal or greater value. We will ship the
repaired or replacement device to you, and pay for those shipping costs.
What does this limited product warranty not cover? This warranty does not cover any damage
to the Embertec Emberstrip™ caused by improper use, accidents, acts of God (such as lightning
strikes, floods or earthquakes), or normal wear and tear. For purposes of this warranty, “improper
use” means not installing or operating the device in accordance with the manual. Any incidental,
consequential, special or other indirect damages are not recoverable under this warranty. Some
states do not allow the exclusion of incidental or consequential damages, so the foregoing
limitation may not apply to you. You will be responsible for any shipping or other transportation
costs incurred in connection with returning the defective product to us.
How do you request service under this limited product warranty? To request service under
this warranty for your Embertec Emberstrip™, (i) visit www.embertec.com for our address or a
list of authorized service providers near you, and (ii) either pack the product carefully to prevent
damage in transit and ship it, along with a brief description of the defect, to our address, or bring it
into one of our authorized service providers.
This warranty gives you specific legal rights. You may also have other rights which vary from state
to state.
LIMITED $20,000 CONNECTED EQUIPMENT WARRANTY
What is covered? Except as limited here, this connected equipment warranty covers any equipment
that is damaged by a transient voltage surge or spike (an “Occurrence”) while properly connected to
an Embertec Emberstrip™ that is properly connected to an AC power line with a protective ground.
If the initial purchase of the Embertec Emberstrip™ is by a utility or other entity that will not itself be
using the device, this warranty is transferable to any customer of such entity who subsequently owns
the device. Otherwise, this warranty is not transferable.
For how long? This warranty runs for one year from the date of purchase of the Embertec Emberstrip™.
What will we do if connected equipment is damaged during the limited connected equipment
warranty period and this warranty applies? Subject to the limitations set forth in this warranty,
we will elect (at our option) to repair or replace any equipment damaged by an Occurrence, or to
pay you an amount equal to the replacement value for such equipment, not to exceed the overall
maximum set forth below. In connection with the foregoing, we reserve the right to examine the
damaged equipment at the site where the damage occurred. If we elect to replace the equipment
Summary of Contents for Emberstrip AV+
Page 19: ...19...
