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980088-001 Rev. A
Appendix A
Trouble Shooting
This section addresses the most common issues
user’s may face with operation and configura-
tion of the Eltron P2242 printer.
The first trouble shooting reference source is
the Trouble Shooting Tips table on the follow-
ing page.
Eltron International also provides a variety of
information and user support services:
•
Faxback Service
: (805) 579-1809
To find out about available technotes, sup-
plies, accessories, specifications, pricing, etc.
select (order) a catalog by FAX.
•
Internet
:
Web Address
: http://www.eltron.com/eltron
e-mail:
•
BBS
: (805) 579-3445
The BBS supports data rates up to 28.8 BPS
with No Parity, 8 data bits, and 1 stop bit
(n,8,1). Communications software should
have an ANSI Terminal Mode (not MS Win-
dows Terminal) such as Mustang Software’s
Q-Modem.
•
CompuServe e-mail
: 102251,1164
•
Customer Service
: (800) 344-4003
To order printer supplies and accessories.
Eltron accepts Mastercard and Visa for
phone orders.
•
Technical Support:
(800) 344-4003
For your assistance and support with Eltron
printers and software, please contact your
reseller or dealer first. If they cannot help
you, or at their direction, Eltron Technical
Support can be reached at the listed number
above.
Trouble Shooting
980088-001 Rev. A
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