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Appendix A

Trouble Shooting

This section addresses the most common is-

sues user’s may face with operation and con-

figuration of the printer.

The first trouble shooting reference source is

the Common Problems Trouble Shooting table

on the following page.

Eltron International also provides a variety of

information and user support services:

•

Internet

:

Web Address

: http://www.eltron.com

e-mail:

[email protected]

ftp: //ftp.eltron.com

•

BBS

: (805) 579-3445

The BBS supports data rates up to 28.8 BPS

with No Parity, 8 data bits, and 1 stop bit

(n,8,1). Communications software should

have an ANSI Terminal Mode (not MS Win-

dows Terminal) such as Q-Modem.

•

CompuServe e-mail

: 102251,1164

•

Customer Service

: (800) 344-4003

To order printer supplies and accessories.

Eltron accepts Mastercard and Visa for

phone orders.

•

Technical Support:

(800) 344-4003

For your assistance and support with Eltron

printers and software.

980158-001 Rev.A

29

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Summary of Contents for Eclipse LP2344

Page 1: ...User s Manual No 980158 001 Rev A 1997 Eltron International Inc Eclipse LP2344 TLP2344 User s Manual ...

Page 2: ......

Page 3: ... and mark the RMA number clearly on the outside Ship the equipment freight prepaid to the address listed below Eltron Repair Administration 41 Moreland Road Simi Valley CA 93065 805 579 1800 FAX 805 579 1808 COPYRIGHT NOTICE This document contains information proprietary to Eltron International Incorporated This docu ment and the information contained within is copyrighted by Eltron International ...

Page 4: ...s equipment has been tested and found to comply with the limits of a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the in...

Page 5: ...ion Controls Indicators 11 Loading Labels or Tags 14 Transfer Ribbon Loading 23 Label Variations and the Label Sensor 26 AutoSense Gap Sensor Adjustment 27 Cleaning The Print Head 28 Appendix A Trouble Shooting 33 Appendix B Supplies and Accessories 42 Appendix C Windows Printer Driver 45 980158 001 Rev A v ...

Page 6: ...vi 980158 001 Rev A ...

Page 7: ...fer print ers are rugged 4 wide low priced industrial printers The Eclipse printers designed for in dustrial environments such as receiving docks assembly lines production inspection points The Eclipse printers produce high qual ity on demand printing of labels and tags with or without bar codes from any DOS Win dows or ASCII based compatible computer 980158 001 Rev A 1 Getting Started ...

Page 8: ...Large 8 inch media roll capacity for produc tion printing reduces the need for frequent label loading Flash Memory makes firmware updates seamless Supports over 20 types of bar code symbo logies High resolution print head for sharp graph ics and text 2 980158 001 Rev A Getting Started ...

Page 9: ...trostatic discharge damage while setting up the printer The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the print head or electronic components used in this device Damage to the printer interface connector may result from placing the printer on it s backside during unpacking or handling 980158 001 Rev A 3 Getting Start...

Page 10: ... open the printer s front door The door has a magnetic latch for easy access Remove the tape retaining the Front Door In sert Cover while holding the Front Door 4 980158 001 Rev A Getting Started Remove Tape ...

Page 11: ...sted below An Eclipse LP2344 or TLP2344 printer Create A Label Tools software disk with on line documentation Printer User s Guide EPL2 Programming Manual 980158 001 Rev A 5 Getting Started CREATE A LABEL Tools Eclipse User Manual EPL2 Program m er s M anual ...

Page 12: ...e missing contact your dealer for replacement parts Label and tag supplies can be purchased di rectly from ELTRON Refer to Appendix B for complete supplies ordering information 6 980158 001 Rev A Getting Started S T E P P E R M O TOR 2 50 mm 4 10 0m m Rewind Core ...

Page 13: ...of the printer The printer should never be operated while resting on it s side or upside down Check that the printer s AC power receptacle switch is in the OFF 0 position The printer should never be operated in a location where the operator and printer can get wet Personal injury could result 980158 001 Rev A 7 Getting Started I 0 ON OFF Figure 1 1 Power Switch Positions Figure 1 2 Locating the Po...

Page 14: ...the AC power cord to a grounded three prong electrical outlet of the proper voltage Verify the required voltage on the printer s model number label on the backside 8 980158 001 Rev A Getting Started Figure 1 3 Printer Insert AC Power Cord Figure 1 4 Electrical Outlet Insert AC Power Cord ...

Page 15: ...e Centronic s connector to secure the in terface cable to the printer Serial Interface Attach a suitable serial printer cable from the computer to the DB 9 RS 232 Serial interface connector at the back of the printer For addi tional information on serial cable wiring refer to Appendix A Trouble Shooting 980158 001 Rev A 9 Getting Started Figure 1 5 Parallel Connector Figure 1 6 Serial Connector ...

Page 16: ...uble Shooting Step 4 I n s t a l l S o f t w a r e Start your computer After DOS has loaded in sert the Create A Label Tools diskette into your floppy disk drive From the DOS prompt enter B INSTALL or A INSTALL if you placed the diskette in drive A Press the Enter key Follow the installation instructions on the screen to install the software Refer to Section 2 Operation for information on loading ...

Page 17: ...f the printer Controls Indicators All the printer controls and indicators except for the power switch are on the front panel There are two 2 indicator lights and three 3 control buttons on the front panel 980158 001 Rev A 11 Operation Control Buttons Indicator Lights ...

Page 18: ...finished us ing your printer See Figure 1 1 in Section 1 The POWER Indicator The POWER indicator light is green when power is on The POWER indicator light will flash on and off when the PAUSE is enabled The PAUSE Button The printing process can be halted by pressing the PAUSE button once Press the PAUSE button again to resume the print process 12 980158 001 Rev A Operation POWER PAUSE Indicator Li...

Page 19: ... on until the FEED button is released The CANCEL Button The CANCEL button resets and terminates any print operation in progress The ERROR Indicator The ERROR indicator light is orange when the printer detects a hardware error See Appendix A for trouble shooting tips POWER ERROR Indicators 980158 001 Rev A 13 Operation ERROR Indicator Light CANCEL Button POWER ERROR Condition Report On Solid OFF Po...

Page 20: ... other surfaces can damage or destroy the printhead or electronic components used in this device Adhesive backed labels that DO NOT lay flat on the backing liner may jam the printer This can cause the label to peel off the liner The exposed edges may stick to the label guides and rollers inside the printer Always use high quality Eltron approved labels Supplies can be ordered from ELTRON by callin...

Page 21: ...ght side cover on the printer Slide the Roll Retainer Guide down to the end of the Label Roll Support 980158 001 Rev A 15 Operation S T E P P E R M O TOR Figure 2 1 Opening the Label Roll Retainer Arm Label Roll Support Roll Retainer Guide ...

Page 22: ...e right towards the back of the printer The printhead assembly will pop open Releasing the lever allows it to snap back 16 980158 001 Rev A Operation S T E P P E R M O T OR 2 50mm 4 100mm Figure 2 2 Opening the Printhead Push Lever S T E P P E R M O T OR 2 50mm 4 100mm Release Lever ...

Page 23: ...l Loading Step Slide the Label Width Adjustment Tab to the outside stop and rotate up 980158 001 Rev A 17 Operation S T E P P E R M O TOR 1 2 2 50mm 4 100mm Figure 2 3 Label Width Adjustment Guide TAB Slide ...

Page 24: ...om the top and towards the front of the printer Push the roll to the back of the support and slide the Label Roll Guide against the label roll to hold it in place 18 980158 001 Rev A Operation 2 50mm 4 100mm S T E P P E R M O T OR Figure 2 4 Loading the Label Roll Label Roll Label Roll Support Guide Label Stock ...

Page 25: ...ading slide half of la bel into the side of the Label Sensor Assembly and guide it through the label path Bypass Transfer Ribbon Loading Steps for Direct Thermal Printing op erations 980158 001 Rev A 19 Operation S T E P P E R M O TOR 2 50mm 4 100mm 2 50mm 4 100mm T E P P E R M O T OR Figure 2 5 Load The Labels Printhead Label Sensor Assembly Label Stock Platen ...

Page 26: ...b down and slide it over until it is flush with the label stock Check the location of the Through Sen sor refer to Appendix A for adjustment infor mation 20 980158 001 Rev A Operation S T E P P E R M O TOR 2 50mm m 1 2 Figure 2 6 Adjusting the Guide Arm Tab ...

Page 27: ...Label Loading Step Close the printhead by pressing down on both sides of the front of the printhead assembly 980158 001 Rev A 21 Operation Figure 2 7 Closing the Printhead Press Here Press Here ...

Page 28: ... to verify that the la bels advance Close the printer s front door and top and side cover The printer is configured for direct thermal printing with the O command for the TLP2344 printer See the EPL2 programmer s manual for details The printer is now ready for standard Di rect Thermal Printing 22 980158 001 Rev A Operation P P E R M O T OR 2 50mm 4 100mm Figure 2 8 Pressure Control Knob Knob ...

Page 29: ...ide the appropriate thermal transfer ribbon roll onto the Ribbon Supply Tube 980158 001 Rev A 23 Operation Transfer Ribbon Ribbon Supply Tube 2 50mm 4 100mm Figure 2 9 Installing Transfer Ribbon Ribbon Supply Tube Ribbon Take up Tube ...

Page 30: ... above the labels and the Printhead For easy ribbon threading slide half of ribbon between the side of the Label Sensor Assembly and Printhead Bracket Guide it from the side of printer through the ribbon path See Figure 2 5 for a similar process used to load label stock 24 980158 001 Rev A Operation E R M O T OR 2 50mm 4 100mm Figure 2 10 Ribbon Loading Path Label Sensor Assembly Printhead Transfe...

Page 31: ...n take up tube with tape Close the Printhead Assembly see Figure 2 7 Close the printer s front door and top The printer is configured for thermal transfer printing with the O command for the TLP2344 printer See the EPL2 programmer s manual for details The printer is now ready for standard Thermal Transfer Printing 980158 001 Rev A 25 Operation Figure 2 11 Attaching Ribbon to Rewind Core Rewind Cor...

Page 32: ...he difference between the labels and the liner When this occurs the printer ERROR Indicator AMBER ORANGE will switch on The printer may stop a label in the middle If this condition occurs the AutoSense feature should be activated to adjust the sensitivity of the sensor Also check to insure the that the command line programs defined label length matches the label in use Windows Users Use the Window...

Page 33: ...he printer will start feeding labels automati cally The printer will automatically adjust the gap sensor and measure the label length After the sensor has been adjusted the printer will enter DUMP mode and print the standard information label Press the FEED button once to switch the printer back to normal operation If the Error indicator light continues to glow AMBER OR ANGE refer to Appendix A fo...

Page 34: ...ectly from ELTRON Supplies can be or dered from ELTRON by calling 1 800 344 4003 Step Open the printhead assembly and remove any labels loaded in the printer see Figure 2 2 Hand rewind the labels back onto the roll Step Gently rub the Cleaning Pen across the amber area of the printhead Allow the print head to dry for 1 minute before reloading the labels 28 980158 001 Rev A Operation Figure 2 12 Lo...

Page 35: ... Address http www eltron com e mail techsup eltron com ftp ftp eltron com BBS 805 579 3445 The BBS supports data rates up to 28 8 BPS with No Parity 8 data bits and 1 stop bit n 8 1 Communications software should have an ANSI Terminal Mode not MS Win dows Terminal such as Q Modem CompuServe e mail 102251 1164 Customer Service 800 344 4003 To order printer supplies and accessories Eltron accepts Ma...

Page 36: ...kness in software or with programming 3 TLP2344 Verify that the O command parameters match the printing mode di rect or thermal transfer printing Printing stops and the ERROR indicator lights AMBER ORANGE 1 Possible problem with label gap sensor Perform AutoSense adjustment 2 Possible problem with label stock Gap between the bottom of a label and the top of the next label should be at least 1 16 F...

Page 37: ...inting heat is set to it s recommended level See Printer Media Temperature Settings Appendix A GREEN and AMBER are alternately flashing 1 Check for Out of Media condition or missing labels in the middle of a roll 2 Check that the ribbon and label stock are correctly routed 3 Ensure that print mode program settings match the print mode 980158 001 Rev A 31 ...

Page 38: ...re below displays the cable wiring re quired to use the printer s serial interface 32 980158 001 Rev A N C RxD TxD DTR GND DSR RTS RI CTS Printer Host 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 DB 9 Pin DB 9 Pin Female DB 9 to Male DB 9 N C RxD TxD DTR GND DSR RTS RI CTS Printer Host 1 8 2 3 3 2 4 20 5 7 6 6 7 4 8 5 9 22 DB 25 Pin DB 9 Pin Female DB 25 to Male DB 9 5 volts at 150 mA for external device e...

Page 39: ...g tabs located under the label guide and sliding the sensor in or out For proper sensing ensure that the sensor is aligned with the center portion of the index hole notch The following dimensions show the required position of the Sense Through Notch hole on tag stock for the printer Dimension Min Max Nominal A 236 None 512 B 079 512 118 C 098 1 520 N A 980158 001 Rev A 33 B C A 314 Nominal Sensor ...

Page 40: ...res and Options The Eclipse LP2344 and TLP2344 printers are part of Eltron s heavy duty line of industrial printers The Eclipse has a 4 inch print width 203 dpi print resolution and up to 256KB user configurable memory It prints in both direct thermal and thermal transfer mode The Eclipse prints up to 4 inches per second User Features Performs self test and prints out it s configu ration Automatic...

Page 41: ...rientations Maximum print width 4 09 inch 104mm Print Modes Three print modes are included as standard Batch printing one or more labels with the labels left on the backing paper Bar Codes Standard One Dimensional Bar Codes Code 39 Code 93 Code 128 UCC Code 128 Subsets A B and C Codabar Interleaved 2 of 5 UPC A UPC E 2 5 digit add on UPC shipping container code EAN 13 EAN 8 2 5 digit add on POSTNE...

Page 42: ... zontally up to 8x Fonts can be printed in four directions 0 90 180 and 270 degrees International character sets standard Any font or PCX graphic field can be down loaded from CREATE A LABEL Media Sensing See through sensor for die cut labels and tags Reflective sensor for use with black stripe marks Programmable top of form Media Specifications Type Roll fed die cut continuous or fan fold labels ...

Page 43: ...ed through a slot in the rear panel of printer Ribbons Standard widths 1 3 33mm 2 5 64mm 3 3 84mm 4 3 109mm Length 14 270 362mm and lengths for a 1 2 ratio of labels vs ribbons Other widths available on a custom order basis Mechanical Width 9 3 236mm Depth 15 75 400mm Height 12 2 310mm Weight 35 lb 15 9kg Electrical Power 110 220 VAC 10 single phase 60 50 Hz at 5 amps maximum Built to UL CSA and T...

Page 44: ... 95 non condensing Ventilation free air Options RS 422 Interface Standard memory expands up to 384K Flash memory expansion up to 8 Mbytes Media Length up to 18 560mm Create A Label III software Windows Printer Driver Used with Eltron s KDU Keyboard display unit for a stand alone printing solution Media Cutter International Characters Twinax AS 400 protocol converter 38 980158 001 Rev A ...

Page 45: ...face Cable 6 Parallel Interface Cable 10 Serial Interface Cable 6 DB 9 to DB 9 Serial Interface Cable 10 DB 9 to DB 9 Serial Interface Cable 6 DB 25 to DB 9 300016 006 300016 010 300017 006 300017 010 300018 006 Automatic Label Tag Cutter Label Tag Stacker used with Automatic Cutter op tion KDU Keyboard Display Unit 103132 001 103153 001 120180 001 Windows Printer Driver Create A Label TOOLS for D...

Page 46: ...Lowest cost thermal transfer combination Most commonly used Low environmental durability Low abrasion resistance Longer life than direct thermal Ribbon Not Used Wax Media Stock Paper Label Tag Synthetic Label Paper Label Tag Typical Applications Shipping Inventory Tracking Shipping Inventory Tracking Product Labeling Compliance Labeling Direct Thermal Thermal Transfer ...

Page 47: ... aesthetic appearance Most expensive label tag combination Ribbon General Purpose Resin Hard Resin Media Stock Paper Label Tag Synthetic Label Synthetic Label Typical Applications Retail applications where labels are handled Excellent for most applications Compliance Labeling High temperature environments Medical applications Outdoor environments Environments with chemicals Compliance labeling The...

Page 48: ...42 980158 001 Rev A ...

Page 49: ...g the proper label size allows the driver to provide accurate printing limits and margin in formation to Windows applications Media Choice Print Speed The print speed can be adjusted to compensate for manufacturing differences in label stock Selecting a slower print speed can improve the appearance of lines and text on some label stocks When printing large labels or labels with a lot of informatio...

Page 50: ...higher darkness number for the Print Quality setting If horizontal lines seem to run together select a lower darkness number To access this menu select the Device Options tab from the printer setup control panel Print density is also affected by print speed Changing both Print Speed and Density may be required to achieve the desired results 44 980158 001 Rev A HINT ...

Page 51: ......

Page 52: ...Eltron International Inc 41 Moreland Road Simi Valley CA 93065 ...

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