Appendix
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ELSA GLADIAC 5II
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34
EN
6.2
Warranty conditions for Europe
The ELSA AG warranty is given to purchasers of ELSA products in addition to the warranty con-
ditions provided by law and in accordance with the following conditions:
1
Warranty coverage
f)
The warranty covers the equipment delivered and all its parts. Parts will, at our sole discre-
tion, be replaced or repaired free of charge if, despite proven proper handling and adhe-
rence to the operating instructions, these parts became defective due to fabrication and/or
material defects. Also we reserve the right to replace the defective product by a successor
product or repay the original purchase price to the buyer in exchange to the defective pro-
duct. Operating manuals and possibly supplied software are excluded from the warranty.
g)
Material and service charges shall be covered by us, but not shipping and handling costs
involved in transport from the buyer to the service station and/or to us.
h)
Replaced parts become property of ELSA.
i)
ELSA are authorized to carry out technical changes (e.g. firmware updates) beyond repair
and replacement of defective parts in order to bring the equipment up to the current tech-
nical state. This does not result in any additional charge for the customer. A legal claim to
this service does not exist.
2
Warranty period
The warranty period for ELSA products is three years. This period begins at the day of delivery
from the ELSA dealer. Warranty services do not result in an extension of the warranty period nor
do they initiate a new warranty period. The warranty period for installed replacement parts ends
with the warranty period of the device as a whole.
3
Warranty procedure
a)
If defects appear during the warranty period, the warranty claims must be made immedia-
tely, at the latest within a period of 7 days.
b)
In the case of any externally visible damage arising from transport (e.g. damage to the hou-
sing), the transport company representative and ELSA should be informed immediately. On
discovery of damage which is not externally visible, the transport company and ELSA are to
be immediately informed in writing, at the latest within 7 days of delivery.
c)
Transport to and from the location where the warranty claim is accepted and/or the repaired
device is exchanged, is at the purchaser's own risk and cost.
d)
Warranty claims are only valid if the original purchase receipt is returned with the device.
4
Suspension of the warranty
All warranty claims will be deemed invalid
a)
if the device is damaged or destroyed as a result of acts of nature or by environmental influ-
ences (moisture, electric shock, dust, etc.),
b)
if the device was stored or operated under conditions not in compliance with the technical
specifications,
c)
if the damage occurred due to incorrect handling, especially to non-observance of the sy-
stem description and the operating instructions,
d)
if the device was opened, repaired or modified by persons not authorized by ELSA,
e)
if the device shows any kind of mechanical damage,
