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Q1  

The Machine cannot be initialized

Q2  

The message “Searching for Machines” appears on the app and the smart 
device cannot be connected to the embroidery machine

Q3  

The embroidery machine does not start sewing when I replaced the color 
thread and pressed the START/STOP button

Q4  

The bobbin thread (lower thread) shows through on the right side of the fabric

Q5  

The needle thread (upper thread) loops on the right side of the fabric

Q6  

The needle thread broke or ran out while sewing

Q7  

The bobbin thread broke or ran out while sewing

Q8  

The thread is getting tangled on the wrong side of the fabric

Q9  

I cannot attach a fabric to a hoop well

Q10  

The needle broke while sewing

Q11  

The sewing result does not look great

Q12  

The Embroidery machine stopped after making a rattling sound

Q13  

The bobbin is not would evenly

Q14  

A noise occurs when the needle pierces the fabric

Q15  

The machine shut off while sewing/Resume sewing

Q16  

The device cannot access the embroidery machine after switching the  
access point mode and client mode

Q17  

The bobbin winder spindle got tangled when winding the bobbin

Q18  

Should I oil the machine?

Q19

  My device cannot connect to the embroidery machine after connecting to 

the internet

Q20  

I do not know where to connect my device

Q21  

How would I know if my device is connected to the embroidery machine?

Q22  

The embroidery machine and my device are disconnected. I want to  
reconnect them.

Q23  

I want to check the embroidery data transfer status

Q24  

I want to restore the help guide

Q25  

I want to restore the built-in embroidery design

Q26  

I want to know the app version

Q27  

The embroidery machine and my device cannot be connected

Q28

 I want to know the status of my machine

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Machine FAQ

Summary of Contents for Air Artist

Page 1: ...Machine FACTS AND QUESTIONS...

Page 2: ...in is not would evenly Q14 A noise occurs when the needle pierces the fabric Q15 The machine shut off while sewing Resume sewing Q16 The device cannot access the embroidery machine after switching the...

Page 3: ...3 Machine FAQ Q1 The machine cannot be initialized A1 Check the following in order...

Page 4: ...Q3 The embroidery machine does not start sewing when I replaced the color thread and pressed the START STOP button A3 Make sure the presser foot lifter is raised when replacing the thread Lower the p...

Page 5: ...needle thread is threaded to the embroidery machine correctly If the thread is correctly threaded and the thread loops on the right side of the fabric turn the thread tension dial to a higher number Q...

Page 6: ...The bobbin thread ran out Remove the hoop from the embroidery machine Replace the bobbin with the new one Press the stitch back button to move the hoop position 10 stitches before and continue sewing...

Page 7: ...it does not rotate Contact the store from which the machine was purchased Remove the hoop from the machine Remove the needle plate Refer to the instruction manual Cleaning the Hook Area Remove the bo...

Page 8: ...ich the machine was purchased for more details Refer to Q15 to resume sewing Q11 The sewing result does not look great A11 1 For monogramming embroidery The font size should be 10 mm or larger Monogra...

Page 9: ...i bly if it does not turn smoothly Contact the store from which the machine was purchased for more details If the thread gets tangled and you cannot remove the fabric from the needle plate contact the...

Page 10: ...restart sewing Q16 The device cannot access to the embroidery machine after switching the access point mode and client mode A16 The previous wireless LAN settings on your device will not be registered...

Page 11: ...t 6 letter or number on MAC address In client mode open a Wi Fi settings on your device and select the wireless LAN router which is connected to the embroidery machine Q21 How would I know if my devic...

Page 12: ...e FAQ Before sending embroidery data Following icons show the embroidery machine s status after sending data to the embroidery machine Switching off your device s sleep mode time is recommended TYPES...

Page 13: ...hine The machine goes beep beep when receiving embroidery design data Start stop button turns on in green Start stop button turns off and on in green when receiving the embroidery design data again Ap...

Page 14: ...e app version A26 Tap Setting icon on the Collections screen and check the app version Q27 The embroidery machine and my device cannot be connected A27 If your device cannot be connected to the embroi...

Page 15: ...15 Machine FAQ Q28 I want to know the status of my machine A28 You can view the current machine settings and status by tapping the icon after you have sent your sesign to the machine...

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