Q1
The Machine cannot be initialized
Q2
The message “Searching for Machines” appears on the app and the smart
device cannot be connected to the embroidery machine
Q3
The embroidery machine does not start sewing when I replaced the color
thread and pressed the START/STOP button
Q4
The bobbin thread (lower thread) shows through on the right side of the fabric
Q5
The needle thread (upper thread) loops on the right side of the fabric
Q6
The needle thread broke or ran out while sewing
Q7
The bobbin thread broke or ran out while sewing
Q8
The thread is getting tangled on the wrong side of the fabric
Q9
I cannot attach a fabric to a hoop well
Q10
The needle broke while sewing
Q11
The sewing result does not look great
Q12
The Embroidery machine stopped after making a rattling sound
Q13
The bobbin is not would evenly
Q14
A noise occurs when the needle pierces the fabric
Q15
The machine shut off while sewing/Resume sewing
Q16
The device cannot access the embroidery machine after switching the
access point mode and client mode
Q17
The bobbin winder spindle got tangled when winding the bobbin
Q18
Should I oil the machine?
Q19
My device cannot connect to the embroidery machine after connecting to
the internet
Q20
I do not know where to connect my device
Q21
How would I know if my device is connected to the embroidery machine?
Q22
The embroidery machine and my device are disconnected. I want to
reconnect them.
Q23
I want to check the embroidery data transfer status
Q24
I want to restore the help guide
Q25
I want to restore the built-in embroidery design
Q26
I want to know the app version
Q27
The embroidery machine and my device cannot be connected
Q28
I want to know the status of my machine
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Machine FAQ