Simple Troubleshooting
POWER ASSISTED BICYCLES
If unsure on any of these
points, or you fail to correct
the problem, please call the
helpline who will be able to
advise you.
Please call our
Technical help line:
(weekdays 9am-5pm)
01702208187
(standard call rate charge applies)
10
Problem
Check
Action
Low Speed
battery power
Charge Battery
Tyre pressure
Inflate tyre
If tyre flat
Repair tyre
Load
Do not overload
The Motor is not
working
Power indicator
light does not
come on
Every plug
Ensure every plug is
connected
Check the sensor is
still in place on the
on the bottom bracket
Contact Helpline
Power indicator on
battery is on,but
the bike doesn’t
work.
Loose wiring or
connection.
Check wiring and
connections,
check Sensor as above
Contact Helpline.
Reduce battery
performance.
Is the battery
fully charged?
If NOT, charge fully.
Charger not giving
full charge.
Check the light on
charge remains
RED during
charging period?
If NOT, replace charger
Low Battery power
charger works
correctly?
Replace Battery.
Brakes loose
Cable tension
Worn blocks
Take to cycle shop
for service.