Element4 E4-35, Installation Manual, Page: 22 / 33

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Appendix A I N S T A L L A T I O N M A N U A L |
Problem Possible Cause Solution
G The pilot light goes
on but goes out
immediately when
the main burner
switches on
1 Insufficient voltage across the thermocouple or
too much resistance in the thermocouple circuit
Place the measuring pins of the multimeter on the ground and
black cable of the breaker. This value must be at least 4.5 mV.
Tip: For this action a video is available on our youtube channel
2 Gas pressure loss may cause the pilot flame to be
too small
Check and measure the pre-pressure via test point A (See
Figure
A.D
)
Tip 1: Measure the pre-pressure load and unloaded
Tip 2: For this action a video is available on our youtube channel
3 Thermocouple defect Replace thermocouple
Tip: Always use a new pressure piece when a thermocouple is
replaced
4 Thermocouple is incorrectly positioned Check the position of the second thermocouple.
(See
Figure A.G
)
H Check the position
of the second
thermocouple. (See
Figure A-7)
1 Decoration material blocks 2nd thermocouple Leave the space around and at the 2nd thermocouple free of
decorative material. (See
Figure A.H
)
2 Burner grille does not fit well with the 2nd
thermocouple
Position burner grate
3 Airflow in the burner chamber causes a restless
fire image
Check drain configuration
Fit a flue gas limiter
I Receiver gives 3
short beeps after
each command:
1 Batteries in the receiver are empty Replace the batteries4x 1.5V AA
J Pilot is on but the
main burner does
not start working:
1 Gas valve is on manual
Set Knob A must be in the ON position (see
Figure A.1
).
K Double burner does
not work:
1 RESET the receiver Briefly press the RESET button and the receiver sounds 1 beep
(See
Figure A.J
)
2 Wiring loose on the receiver Click the plug in the AUX position on the receiver.
(See
Figure A.K
)
3 Solenoid valve does not switch Replace the solenoid valve.
Tip: Only connect a new valve to the receiver first
4 Remote defective. Check if the AUX symbol is on the display when you press the
PLUS PLUS key on the remote. (See
Figure A.L
)
L No response from
the receiver when
the fireplace
is started via
smartphone or
tablet.
Disconnect the Wi-Fi box from the receiver
Click the plug from the SI connection on the receiver (See
Figure
A.M
)
Tip: Reset the home router
If the fireplace now functions normally, check the Wi-Fi settings
M Hearth does
not respond via
Domotica system
Disconnect the cabling on the Domotica system and start the fire
with the hand transmitter
When the fireplace now reacts normally, the problem is in the
Domotics