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Tech Sheet – Laundry Center FFL(E/G)3911/4033

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DIAGNOSTIC SYSTEM – FFL(E/G)3911QW and FFL(E/G)4033QW (Washer) 

This information is intended for Qualified Technicians Only. 

CAUTION: DISCONNECT ELECTRICAL POWER BEFORE SERVICING 

1 Diagnostic Mode 

This mode is used in several conditions: 

  In  factory  assembly  line  to  perform  a  manual  test  of  the  machine  functionality  (final 

assembly test). 

  By service to check for faults and repair the machine. 

  In the labs to check the machine functions. 

2 Entering Diagnostic Mode 

1.  Set  the  cycle  selector  to  pre-soak  on  both  models  (near  9  o’clock  position)  and  the  temperature 

knob  at  the  far  left  CCW  position  (hot  for  both  models).    The  other  knobs  and  switches  do  not 
matter. 
 

2.  If the unit is not plugged in, plug in and skip to step 6 or do a full control reset as in steps 3 to 5. 

 

3.  Hold the selector knob for 6 to 8 seconds and within 5 seconds complete steps 4 and 5. 

 

4.  Move  the  temperature  knob  to  the  far  right  position  CW  and  push  the  selector  knob 

momentarily (<1 second) 
 

5.  The  unit  will  indicate  a  full  control  reset  by  beeping  3  times,  then  move  the  temperature 

knob to the far left CCW position (hot for both models) 

 

6.  Within 5 seconds complete the following to enter diagnostic mode. 

 

7.  Move  the  temperature  knob  to  the  far  right  CW  position  and  push  the  selector  knob  momentarily 

(<1 second) 
 

8.  Move  the  temperature  selector  to  the  far  left  CCW  and  push  the  selector  knob  momentarily  (<1 

second) 
 

9.  There will be a long beep signalling the entry into diagnostic / line test mode, if not start over with 

an effort to perform the series faster or with more precision. 

 

 

Summary of Contents for FFLE3911QW

Page 1: ...tches do not matter 2 If the unit is not plugged in plug in and skip to step 6 or do a full control reset as in steps 3 to 5 3 Hold the selector knob for 6 to 8 seconds and within 5 seconds complete steps 4 and 5 4 Move the temperature knob to the far right position CW and push the selector knob momentarily 1 second 5 The unit will indicate a full control reset by beeping 3 times then move the tem...

Page 2: ...ption is available on the machine then the softener solenoid will also activate and the softener compartment will be filling up and siphoning cold water at the same time 6 Turn the Cycle Selector knob 5 clicks clockwise from Normal position The drum will stop and the drain pump will activate draining out any water in the tub After draining the clutch actuator will start moving continuously for abo...

Page 3: ...e of test Water loading from the hot water valve Activated components Door lock hot water valve clutch motor UI behaviour None Working conditions Door locked water level lower then 140mm for max 5 minutes The clutch moves to the agitate position if it was in spin 3 Cold Water Valve Test Selector position Turn 2 clicks clockwise from the top Purpose of test Water loading from the cold water valve A...

Page 4: ...tor UI behaviour None Working conditions Door locked drum stop run clutch to spin mode and drain until empty 10 seconds more Run clutch actuator for about 100 seconds 7 Drain and Spin Test Selector position Turn 6 clicks clockwise from the top Purpose of test Verify drain system and Pressure Sensor calibration procedure Activated components Door lock main motor drain pump UI behaviour None Working...

Page 5: ...eating E5C Motor Control Board Over Voltage E5D Motor Control Board Unknown Message E5E Motor Control Board MB Communication E5F Motor Control Board Fault E71 Washing NTC failure E87 User Interface microcontroller fault E91 UI MB communication error E92 UI MB protocol incongruence error E93 Machine configuration error E94 Cycle Configuration error E97 Incongruence between selector and cycles confi...

Page 6: ...g timed during each drain Drain pipe blocked Drain pump defective or rotor locked Pressure switch defective or blocked Drain pump not energized wiring or main board Cycle Paused after 2 attempts START ON OFF RESET E31 Pressure sensor fault Frequency of electronic pressure sensor out of limits Pressure sensor Wiring or main board Cycle abort RESET E32 Electronic pressure sensor calibration problems...

Page 7: ...ng or motor control board Cycle abort ON OFF RESET E59 Motor not following No rotation detected for 3 seconds Drum mechanical locked Motor Wiring or motor control board Cycle abort ON OFF RESET E5A Motor control overheating High temperature on heat sink 88 C or NTC of motor control board open Drum weight overload Motor control board Motor Cycle abort ON OFF RESET E5H Motor control under voltage DC...

Page 8: ... User interface board Cycle blocked OFF ON E93 Machine configuration error Incorrect configuration of appliance Main board Cycle blocked OFF ON E94 Cycle Configuration error Incorrect configuration of washing cycles Main board Cycle blocked OFF ON E97 Software selector and cycles configuration error Incongruence between program selector and cycle configuration Main board Cycle blocked RESET E98 Mo...

Page 9: ...sor always to 0V or to 5V Main board Safety drain Cycle abort RESET EC6 Clutch Alarm Clutch positioning timeout to reach or failure to stay in desired position Clutch mechanism failure Main board defective Wiring connection problem Cycle abort EC7 Clutch triac sensing Failure The sensing of the clutch triac is out of the limits Clutch mechanism failure Main board Wiring connection problem Cycle ab...

Page 10: ...Tech Sheet Laundry Center FFL E G 3911 4033 GD000006035 B Page 10 of 11 WASHER BLOCK WIRING DIAGRAM ...

Page 11: ...Tech Sheet Laundry Center FFL E G 3911 4033 GD000006035 B Page 11 of 11 DRYER BLOCK WIRING DIAGRAM ...

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