Problem
Possible solution
The appliance does not
fill with water properly.
• Make sure that the water tap is open.
• Make sure that the pressure of the water supply is not
too low. For this information, contact your local water
authority.
• Make sure that the water tap is not clogged.
• Make sure that the filter of the inlet hose and the filter of
the valve are not clogged. Refer to “Care and cleaning”.
• Make sure that the inlet hose has no kinks or bends.
• Make sure that the connection of the water inlet hose is
correct.
• Make sure that the connections of the water inlet hoses
are correct.
The appliance does not
fill with water and drain
immediately.
• Make sure that the drain hose is in the correct position.
The hose may be too low. Refer to 'Installation instruc‐
tion'.
The appliance does not
drain the water.
• Make sure that the sink spigot is not clogged.
• Make sure that the drain hose has no kinks or bends.
• Make sure that the connection of the drain hose is cor‐
rect.
• Set the drain option if you set a programme without
drain phase.
• Set the drain option if you set an option which ends with
water in the drum.
• Make sure that the drain filter is not clogged. Clean the
filter, if necessary. Refer to 'Care and cleaning'.
• If problem remains please contact the Authorised Serv‐
ice Centre.
The spin phase does
not operate or the
washing cycle lasts lon‐
ger than usually.
• Set the spin option.
• Set the drain option if you set an option which ends with
water in the drum.
• Make sure that the drain filter is not clogged. Clean the
filter, if necessary. Refer to 'Care and cleaning'.
• Adjust manually the items in the tub and start the spin
phase again. This problem may be caused by balance
problems.
There is water on the
floor.
• Make sure that the couplings of the water hoses are
tight and there is not water leakages.
• Make sure that the water inlet hose and the drain hose
have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
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