Problem
Possible solution
You cannot open the
appliance door.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the
drum.
• Do the emergency drain procedure. See "Frost precau‐
tions" (in "Care and Cleaning" chapter).
• Make sure that the appliance receives electrical power.
• This problem may be caused by a failure of the appli‐
ance. Contact the Authorised Service Centre. If you
need to open the lid, please read carefully "Emergency
door opening".
The appliance makes
an unusual noise.
• Make sure the levelling of the appliance is correct. Refer
to 'Installation instruction'.
• Make sure that the packaging and/or the transit bolts
are removed. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too
small.
The cycle is shorter
than the time displayed.
• The appliance calculates a new time according to the
laundry load. See the ‘Consumption Values’ chapter.
The cycle is longer than
the time displayed.
• An unbalanced laundry load increases the duration time.
This is a normal behaviour of the appliance.
The washing results are
not satisfactory.
• Increase the detergent quantity or use a different deter‐
gent.
• Use special products to remove the stubborn stains be‐
fore you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
You cannot set an op‐
tion.
• Make sure that you press only the wanted touch but‐
ton(s).
After the check, activate the appliance. The programme continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the
problem continues, contact the Authorised Service Centre.
14. EMERGENCY DOOR OPENING
In case of power failure or appliance
failure the appliance door remains
locked. The washing programme
continues, when the power is restored. If
the door remains locked in case of
failure, it is possible to open it using the
emergency unlock feature.
Before opening the door:
CAUTION!
Make sure that the water
temperature and the
laundry are not hot. Wait
till they cool down, if
necessary.
ENGLISH
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