Electrolux EW9W8862E9 User Manual Download

Page: 52 / 60

Problem

Possible solution

The appliance makes

an unusual noise and

vibrates.

• Make sure the levelling of the appliance is correct. Refer

to "Installation instruction".

• Make sure that the packaging and/or the transit bolts are

removed. Refer to "Installation instruction".

• Add more laundry in the drum. The load may be too small.

The programme du‐

ration increases or

decreases during

programme execu‐

tion.

• The SensiCare System is able to adjust the programme

duration according to the type and the laundry load size.

Refer to "The SensiCare System load detection" in "Daily

Use" chapter.

The washing results

are not satisfactory.

• Increase the detergent quantity or use a different deter‐

gent.

• Use special products to remove the stubborn stains before

you wash the laundry.

• Make sure that you set the correct temperature.

• Decrease the laundry load.

Too much foam in

the drum during the

washing cycle.

• Reduce the quantity of detergent or the number of tablets

or single-dose detergents.

After the washing cy‐

cle, there are some

detergent residues in

the dispenser drawer.

• Make sure that the flap is in the correct position (UP for

powder detergent - DOWN for liquid detergent).

• Make sure you have used the detergent dispenser accord‐

ing the indications given in this user manual.

The drum is empty

and the display

shows there is some

weight in.

• Press the On/Off button to deactivate the appliance

and activate it again to set a tare.

The drum is full but

the display shows 0.0

kg.

• You loaded the laundry before activating the appliance.

Press the On/Off button to deactivate the appliance.

• Empty the drum and follow the necessary steps. (Refer to

"Loading the laundry")

After a steam pro‐

gramme, garments

are partially wet.

Make sure that the appliance is accurately levelled. Adjust the

appliance by raising or lowering the feet.

The appliance does

not dry or does not

dry correctly.

• Turn the water tap on.

• Make sure the air filters are not clogged. Check primary

and secondary air filters.

• Make sure the drain filter is not clogged.

• Reduce the laundry load.

• Make sure you have set the correct cycle. if necessary, set

again a short drying time.

www.electrolux.com

Summary of Contents for EW9W8862E9

Page 1: ...EW9W8862E9 EN Washer Dryer User Manual ...

Page 2: ...D BUTTONS 18 9 PROGRAMMES 20 10 WI FI CONNECTIVITY SETUP 27 11 BEFORE FIRST USE 29 12 SETTINGS 29 13 DAILY USE 30 14 DAILY USE WASHING DRYING 35 15 DAILY USE DRYING ONLY 37 16 FLUFF IN THE FABRICS 38 17 HINTS AND TIPS 38 18 CARE AND CLEANING 41 19 TROUBLESHOOTING 48 20 CONSUMPTION VALUES 54 21 ENVIRONMENTAL CONCERNS 56 My Electrolux Care app www electrolux com 2 ...

Page 3: ...are parts When contacting our Authorised Service Centre ensure that you have the following data available Model PNC Serial Number The information can be found on the rating plate Warning Caution Safety information General information and tips Environmental information Subject to change without notice 1 SAFETY INFORMATION Before the installation and use of the appliance carefully read the supplied ...

Page 4: ...n and pets away from the appliance when the door is open If the appliance has a child safety device it should be activated Children shall not carry out cleaning and user maintenance of the appliance without supervision 1 2 General Safety Do not change the specification of this appliance This appliance is intended to be used in household and similar applications such as staff kitchen areas in shops...

Page 5: ...hausting fumes from any appliances burning gas or other fuels The operating water pressure at the water entry point from the outlet connection must be between 0 5 bar 0 05 MPa and 8 bar 0 8 MPa The appliance maximum load is 10 kg Do not exceed the maximum load of each programme refer to the Programmes chapter The appliance must be connected to the water mains using the new supplied hose sets or ot...

Page 6: ...e drying cycle unless all items are quickly removed and separated so that residual heat can dissipate The final part of the washer dryer cycle takes place without heat cool down cycle to ensure that items reach a temperature that will not cause damage to them Do not use high pressure water sprays and or steam to clean the appliance Clean the appliance with a moist cloth Use only neutral detergents...

Page 7: ...er hoses Before connection to new pipes pipes not used for a long time where repair work has been carried out or new devices fitted water meters etc let the water flow until it is clean and clear Ensure that there are no visible water leaks during and after the first use of the appliance Do not use an extension hose if the inlet hose is too short Contact the Authorised Service Centre for the repla...

Page 8: ...d circuit boards electronic displays pressure switches thermostats and sensors software and firmware including reset software door door hinge and seals other seals door locking assembly plastic peripherals such as detergent dispensers Please note that some of these spare parts are only available to professional repairers and that not all spare parts are relevant for all models Concerning the lamp ...

Page 9: ...lots 10 Water drain hose 11 Water inlet valve 12 Mains cable 13 Transit bolts 14 Hose supports 00000000 00A Mod xxxxxxxxx 000V 00Hz 0000 W 910000000 00 A B C Prod No D The rating plate 6 reports the model name A product number B electrical ratings C and serial number D 4 TECHNICAL DATA Dimension Width Height Total depth 59 7 cm 87 0 cm 66 0 cm Electrical connection Voltage Overall power Fuse Frequ...

Page 10: ...eed 1551 rpm This product contains HFC R134a GWP1430 0 14 kg fluorinated gas hermetically sealed 1 Connect the water inlet hose to a water tap with a 3 4 thread 5 INSTALLATION WARNING Refer to Safety chapters 5 1 Unpacking WARNING Remove all the packaging and the transit bolts before installing the appliance WARNING As you will put down the appliance on the rear side wait about 6 hours before you ...

Page 11: ...on the floor under the appliance Make sure not to damage the hoses 7 Remove the polystyrene protection from the bottom 1 2 8 Pull up the appliance in vertical position 9 Remove the power supply cable and the drain hose from the hose holders It is possible to see water flowing from the drain hose This is due to the testing with water of the appliance in factory 10 Remove the three bolts ENGLISH 11 ...

Page 12: ...hollow Make sure that there is air circulation throw the bottom of the furniture CAUTION To assure free air circulation under the appliance do not attach the sound barriers if available 5 3 Positioning and levelling 1 Install the appliance on a flat hard floor Make sure that carpets do not stop the air circulation below the appliance Make sure that the appliance does not touch the wall or other un...

Page 13: ...g nut to set it in the correct position 4 Connect the water inlet hose to the cold water tap with 3 4 thread WARNING The inlet water shall not exceed 25 C CAUTION Make sure that there are no leaks from the couplings Do not use an extension hose if the inlet hose is too short Contact the service centre for the replacement of the inlet hose 5 5 Water stop device The inlet hose has a water stop devic...

Page 14: ...tand pipe with vent hole Insert the drain hose directly into a drain pipe Refer to the illustration The end of the drain hose must always be ventilated i e the inner diameter of the drain pipe min 38 mm min 1 5 must be larger than the external diameter of the drain hose 4 If the end of the drain hose looks like this see the picture you can push it directly into the stand pipe 5 Without the plastic...

Page 15: ...cal work required to install this appliance contact our Authorised Service Centre The manufacturer does not accept any responsibility for damage or injury through failure to comply with the above safety precaution 6 ACCESSORIES 6 1 Available in www electrolux com shop or from authorised dealer Read carefully the instructions supplied with the accessory Only appropriate accessories approved by ELEC...

Page 16: ...uch button 4 Drying level touch button 5 Mode touch button Wash Dry 6 Start Pause touch button 7 Delay Start touch button 8 Time Manager touch button 9 Anti crease touch button 10 Stains Prewash touch button 11 Spin reduction touch button 12 On Off push button 13 Temperature touch button 7 2 Display MIX Laundry weight indicator The icon flashes during laundry load estimation refer to SensiCare loa...

Page 17: ... g or Cycle end Warning code e g When working with the APP access point update Please refer to the chapter Wi FI Connectivity setup Washing phase indicator it flashes during prewash and wash phase Rinsing phase indicator It flashes during rinse phase The permanent Extra Rinse option one additional rinse two additional rinses Spin and drain phase indicator It flashes during spin and drain phase Ste...

Page 18: ...d dry 8 3 Temperature When you select a washing programme the appliance automatically proposes a default temperature Touch this button repeatedly until the desired temperature value appears on the display When the display shows the indicators and the appliance does not heat the water 8 4 Spin When you set a programme the appliance automatically selects the default spin speed Touch this button repe...

Page 19: ...if containing sand dust mud and other solid particles This option can increase the programme duration These two options cannot be set together 8 6 Delay Start With this option you can delay the start of a programme in a more convenient time Tap on the button repeatedly to set the required delay The time increases by steps of 30 minutes up to 90 and from 2 hours up to 20 h After starting the cycle ...

Page 20: ...Dry Touch this button to set one of 3 automatic dryness levels proposed by the appliance On the display the relevant dryness indicator goes on Iron dry laundry to be ironed Cupboard dry laundry to be put in store Extra dry laundry to be fully dried You can not set all automatic levels for each type of fabrics 8 11 Mode Thanks to this button a cycle can perform Only washing Wash indicator is on Was...

Page 21: ... 40 C 60 C Cold 1200 rpm 1200 rpm 400 rpm 4 kg Synthetic items or mixed fabric items Normally soiled items Delicates 30 C 40 C Cold 1200 rpm 1200 rpm 400 rpm 2 kg Delicate fabrics such as acrylics viscose and mixed fabrics requiring gentler washing Normally and lightly soiled items Silk 30 C 1000 rpm 1000 rpm 400 rpm 0 5 kg Special programme for silk and mixed synthetic items Wool Handwash 40 C 40...

Page 22: ...ns of the Time Manager button you can reduce the programme duration when treating items labeled to be washed at low temperature DO NOT Tumble dry the garments treated with fragrance Its benefit would evaporate Use the fragrance with different purposes than those here described Use the fragrance on new garments New garments may contain residual finishing compounds which are not compatible with it T...

Page 23: ...lower temperatures and longer duration 2 According to Commission Regulation EU 2019 2023 This programme at default tem perature and spin speed in washing and drying mode with rated capacity 6 kg and with Cupboard dry level performs the wash and dry cycle able to clean normally soiled cotton laundry declared to be washable at 40 C or 60 C together in the same cycle and after drying phase the laundr...

Page 24: ...he water 2 This option is not available with temperature lower than 40 C 3 If you set the shortest duration we recommend that you decrease the load size It is pos sible to fully load the appliance however the washing results can be less satisfactory 4 Iron Dry is not available with this programme Suitable detergents for each programme Programme Universal powder1 Liquid Uni versal Liquid for colour...

Page 25: ...label for drying and other laundry instructions M1230 The wool drying cycle of this machine has been approved by The Woolmark Company for the drying of wool garments labelled as hand wash provided that the garments are dried according to the instructions issued by the manufacturer of this machine Follow the garment care label for other laundry instructions M1399 The Woolmark symbol is a Certificat...

Page 26: ...n spee d rpm Suggested duration mins Extra Dry For towelling materials Cottons and Linen bathrobes bath towels etc 6 1600 280 300 4 1600 170 190 2 1600 120 130 Cupboard Dry For items to be stored Cottons and Linen bathrobes bath towels etc 6 1600 270 290 4 1600 160 180 2 1600 110 120 Synthetics and mixed fabrics jumpers blouses underwear household and bed linen 4 1200 170 190 2 1200 100 120 Delica...

Page 27: ...w Energy 5 0 2 4 GHz DSSS Max Power Wi Fi 2 4 GHz 20 dBm Wi Fi 5 GHz 23 dBm Bluetooth Low Energy 5 0 20 dBm Encryption WPA WPA2 10 1 Installing and configuring My Electrolux My Electrolux allows you to control your laundry through a mobile device It contains a large number of programmes useful features and product information tailored perfectly to the appliance Through the app you can select the p...

Page 28: ...econds Access Point appears on the display The access point will be open for about 3 minutes 5 Configure the My Electrolux app on your smart device and follow the instructions to connect the appliance to your Wi Fi network 6 If the connectivity is configured when the programme information screen returns the indicator is on the display Every time you switch the appliance on the appliance takes abou...

Page 29: ...successful update If an error occurs the appliance shows in the display just press any buttons or turn the knob to return to normal use 11 BEFORE FIRST USE During installation or before first use you may observe some water in the appliance This is a residual water left in the appliance after a full functional test in the factory to ensure the appliance is delivered to customers in perfect working ...

Page 30: ...ice to add two extra rinses appears on the display Simultaneously touch the Temperature button and the Spin button three times to remove extra rinses The display only shows 13 DAILY USE WARNING Refer to Safety chapters 13 1 Using weight sensors For a correct use of the weight sensor the drum must be empty when activating the appliance Set the programme BEFORE you put the laundry in the drum 13 2 B...

Page 31: ...n the seal and the door There is a risk of water leakage or damage to the laundry 4 The display shows the percentage of detergent quantity needed This data is indicative and refers to the detergent dosage recommended for a maximum load on the detergent package If you change the washing programme after closing the door the display could show to indicate a possible overload open the door and remove ...

Page 32: ... and the fabric conditioner 6 Carefully close the detergent dispenser Make sure that the flap does not cause a blockage when you close the drawer 13 7 Starting a programme Touch the Start Pause button to start the programme The related indicator stops flashing and stays on In the display the indicator of the operating phase starts flashing and the detergent percentage indicator goes off The progra...

Page 33: ...tion The time dots flash 3 After about 15 minutes the display shows the new programme duration the time dots stop flashing The appliance adjusts automatically the programme duration to the load to achieve perfect washing results in the minimum possible time The programme duration could increase or decrease The SensiCare detection is carried out with complete washing programmes only no skipping pha...

Page 34: ...in the programme dial they can be set via App 13 14 End of the programme When the programme has finished the appliance stops automatically The acoustic signals operate if they are active In the display all washing phase indicators become steady and the time area shows The indicator of the Start Pause button goes off The door unlocks and the indicator goes off 1 Press the On Off button to deactivat...

Page 35: ...n the programme dial to set a new cycle If you set a programme or an option that ends with water in the drum the Stand by function doesn t deactivate the appliance to remind you to drain the water 14 DAILY USE WASHING DRYING WARNING Refer to Safety chapters This appliance is an automatic washer dryer 14 1 Complete wash dry programmes Automatic Non Stop programme The appliance is equipped with the ...

Page 36: ...nd synthetic items c Extra dry for cotton items The time value on the display is the duration of both cycles washing and drying To have a good drying by using less energy and in a shorter time the appliance does not let you set a too low spin speed for the items to be washed and dried 2 Touch button Start Pause to start the programme The SensiCare estimation starts In the display the door locked i...

Page 37: ... up and that is uniformly distributed in the drum 15 2 Drying Automatic levels 1 Tap on the Auto Dry button repeatedly until the display shows the required dryness level The indicators in the display illuminate accordingly a Iron dry for cotton items b Cupboard dry for cotton and synthetic items c Extra dry for cotton items The display shows the drying programme duration To have a good drying by u...

Page 38: ...h dark fabrics after you washed and dried light coloured fabrics hand towel wool sweatshirt and the contrary Dry this type of fabrics at open air when they are washed the first time Clean the drain filter After the drying phase clean the empty drum the gasket and the door with a wet cloth To remove the fluff inside the drum proceed as follows Empty the drum Clean the drum the gasket and the door w...

Page 39: ...liance as it is corrosive to the plastic parts 17 3 Detergent type and quantity The choice of detergent and use of correct quantities not only affects your wash performance but also helps to avoid waste and protect the environment Use only detergents and other treatments specially made for washing machines First follow these generic rules powder detergents also tablets and single dose detergents f...

Page 40: ...washing machines In areas where the water hardness is soft it is not necessary to use a water softener To find out the water hardness in your area contact your local water authority Use the correct quantity of water softener Follow the instructions that you find on the packaging of the product 17 6 Prepare the drying cycle Open the water tap Check if the drain hose is connected properly Refer to i...

Page 41: ...used for a long time close the water tap and unplug the appliance Indicative periodic cleaning schedule Descaling Twice a year Maintenance wash Once a month Clean door seal Every two months Clean drum Every two months Remove fluff inside the drum Twice a month1 Clean detergent dispenser Every two months Primary air filter After each cycle Secondary air filter When the indicator flashes Clean drain...

Page 42: ... run the Machine Clean programme 18 6 Door seal This appliance is designed with a self cleaning draining system allowing light fluff fibers that fall off the clothes to be drained out with the water Regularly examine the seal Coins buttons other small items can be recovered at the end of the cycle Clean it when needed using ammonia cream cleanser agent without scratching the seal surface Always ob...

Page 43: ...ide rails and close it Run the rinsing programme without any clothes in the drum 18 9 Cleaning the air filters The air filters collect the fluff The fluff normally occurs when the clothes are dried in a washer dryer At the end of each drying cycle in the display the indicator is on to advise to clean the primary air filter see pictures from 1 to 5 The acoustic signal operates Occasionally the indi...

Page 44: ... a vacuum cleaner Throw the lint in a dustbin P U L L P U L L 5 Close the primary air filter cover P U L L 6 Pull the secondary filter out 7 Clean the secondary air filter with your hand and if necessary with a vacuum cleaner Throw the lint in a dustbin 8 Reinsert the secondary air filter 9 Reinsert the primary air filter and close it firmly www electrolux com 44 ...

Page 45: ...of the drain pump The display shows the alarm code WARNING Do not remove the filter while the appliance operates Do not clean the pump if the water in the appliance is hot Wait until the water cools down WARNING Each time you carry out the special programme CLE to remove fluff clean the drain filter afterwards Proceed as follows to clean the pump 1 Open the pump cover 1 2 2 Place a suitable bowl b...

Page 46: ...f it does not rotate contact the Authorised Service Centre 10 Clean the filter under the water tap 11 Put the filter back into the special guides by turning it clockwise Make sure that you tighten the filter correctly to prevent leakages 2 1 12 Close the pump cover 2 1 When you drain the water with the emergency drain procedure you must activate the drain system again a Put 2 litres of water in th...

Page 47: ... display shows the related alarm Refer to Troubleshooting chapter To clean the water inlet filters 1 2 3 Close the water tap Remove the water inlet hose from the water tap Clean the filter in the inlet hose with a stiff brush Remove the inlet hose behind the appliance Clean the filter in the valve with a stiff brush or a towel 45 20 Install again the inlet hose Make sure that the couplings are tig...

Page 48: ...1 Disconnect the mains plug from the mains socket 2 Close the water tap 3 Put the two ends of the inlet hose in a container and let the water flow out of the hose 4 Empty the drain pump Refer to the emergency drain procedure 5 When the drain pump is empty install the inlet hose again WARNING Make sure that the temperature is higher than 5 C and the water is flowing from the tap before you use the ...

Page 49: ...ends Make sure that the connection of the water inlet hose is correct Make sure that the filter of the inlet hose and the filter of the valve are not clogged Refer to Care and cleaning The appliance does not drain the water Make sure that the sink spigot is not clogged Make sure that the drain hose has no kinks or bends Make sure that the drain filter is not clogged Clean the fil ter if necessary ...

Page 50: ...he programme does not start Make sure that the mains plug is connected to the mains socket Make sure that the appliance door is closed Make sure that there is no damaged fuse in the fuse box Make sure that the Start Pause has been touched If the delay start is set cancel the setting or wait for the end of countdown Deactivate the Child Lock function if it is on Check the position of the knob on th...

Page 51: ...g machine wireless connection in Wi Fi Connectivity setup chapter Check your home network and router Restart the router Contact your wireless service provider if there are further problems with the wireless network The App cannot con nect to the appliance Check the wireless signal Check if your smart device is connected to the wireless network Check your home network and router Restart the router ...

Page 52: ...ents After the washing cy cle there are some detergent residues in the dispenser drawer Make sure that the flap is in the correct position UP for powder detergent DOWN for liquid detergent Make sure you have used the detergent dispenser accord ing the indications given in this user manual The drum is empty and the display shows there is some weight in Press the On Off button to deactivate the appl...

Page 53: ... case of power failure or functioning failure the appliance door remains locked The washing programme continues when the power is restored If the door remains locked in case of failure it is possible to open it using the emergency unlock function Before opening the door CAUTION Risk of burns Make sure that the water temperature is not too high and the laundry is not hot If necessary wait until the...

Page 54: ... Refer to Product description chapter for the position of the rating plate 20 2 Legend kg Laundry load h mm Programme duration kWh Energy consumption C Temperature in the laundry Litres Water consumption rpm Spin speed Remaining moisture at the end of the cycle The higher is the spin speed the higher is the noise and the lower is the remaining moisture at the end of washing cycle Values and progra...

Page 55: ...ed standby W 0 50 0 50 4 00 2 001 Time to Off Standby mode is 15 minutes maximum 1 The energy consumption of the connected function is approximately 17 5 kWh per year To disconnect this function please refer to the chapter Wi fi Connectivity setup 20 4 Common programmes Washing only These values are indicative only Programme kg kWh Litres h mm C rpm1 Cottons2 95 C 10 2 90 90 4 05 44 85 1600 Cotton...

Page 56: ...values are indicative only Programme kg kWh Litres h mm C rpm1 Synthetics 40 C 4 2 05 55 5 50 1 40 1200 1 Reference indicator of the spin speed 21 ENVIRONMENTAL CONCERNS Recycle materials with the symbol Put the packaging in relevant containers to recycle it Help protect the environment and human health by recycling waste of electrical and electronic appliances Do not dispose of appliances marked ...

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Page 60: ...f the open software and robotics communities to the development project To access the source code of these free and open source software components whose license conditions require publishing and to see their full copyright information and applicable license terms please visit http electrolux opensoftwarerepository com folder NIU5 www electrolux com shop 157035420 A 472020 ...

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