Electrolux EHH957BE User Manual Download Page 23

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If you tried the above solutions and cannot repair the
problem, speak to your dealer or the customer service
centre. Give the data from the rating plate and an error
message that comes on.
Make sure you operated the appliance correctly. If not the
servicing by a customer service technician or dealer will
not be free of charge, also during the warranty period.
The instructions about the customer service and
conditions of guarantee are in the guarantee booklet.

The sensor fields
become hot.

The cookware is too large or you put it
too near to the controls.

Put large cookware on the rear cooking zones if
necessary.

There is no signal
when you touch the
panel sensor fields.

The signals are deactivated.

Activate the signals
(refer to “OffSound control”).

comes on

The automatic switch-off operates.

Deactivate the appliance and activate it again.

comes on

The Child Safety Device or the Lock
function operates.

Refer to the chapter “Operating instructions”.

comes on

•   No cookware on the cooking zone.
•   Incorrect cookware.
•   The diameter of the bottom of the

cookware is too small for the cooking
zone.

• The cookware do not cover the cross.

Put cookware on the cooking zone.
Use the correct cookware.
Use larger diameter cookware.

Cover the cross fully.

and number comes

There is an error in the appliance.

Disconnect the appliance from the electrical supply
for some time. Disconnect the fuse from the
electrical system of the house. Connect it again. If

comes on again, speak to the customer service

centre.

comes on

There is an error in the appliance,
because either the cookware boils dry
or you’ve used incorrect cookware.
Overheating protection for cooking zone
operates. The automatic switch-off
operates.

Deactivate the appliance. Remove the hot
cookware. After approximately 30 seconds,
activate the cooking zone again. If the cookware
was the problem, the error message goes out of
the display, but the residual heat indicator can stay.
Let the cookware become sufficiently cool and
refer to “Cookware for the induction cooking zone”
to see if your cookware is compatible with the
appliance.

Problem

Possible cause

Remedy

Red rings, limescale or water
rings, shiny metallic or other
discolouration, scratches/
shadows, bubbles or other
miscellaneous marks or stains on
ceramic glass cooktop surface.

Cooktop surface has not been cleaned
correctly. Cleaning/ maintenance of the
cooktop surface is not covered under
warranty. If a service call is placed to
clean the cooktop you will be charged for
the visit.

Use a ceramic glass cleaner such
as Cerapol.

Pitting of ceramic glass surface. Spillovers of liquid with high sugar

content.

These types of spills must be removed
immediately with a special scraper for the
glass. If not permanent damage to the
cooktop glass can occur which is not
covered under warranty.

You cannot activate the
appliance or operate it.

• You touched 2 or more sensor fields at

the same time.

• The keep warm function operates.
• There is water or fat stains on the

control panel.

Activate the appliance again and set the
heat setting in less than 10 seconds.
Touch only one sensor field.
Refer to the chapter “Operating
instructions”
Clean the control panel.

An acoustic signal sounds and
the appliance deactivates. An
acoustic signal sounds when
the appliance is deactivated.

You put something on one or more
sensor fields.

Remove the object from the sensor
fields.

The appliance deactivates.

You put something on the sensor field.

Remove the object from the sensor field.

The residual heat indicator does
not come on.

The cooking zone is not hot because it
operated only for a short time.

If the cooking zone operated sufficiently
long to be hot, speak to the service
centre.

The Automatic Heat Up function
does not operate.

The cooking zone is hot.
The highest heat setting is set.

Let the cooking zone become sufficiently
cool.
The highest heat setting has the same
power as the Automatic Heat Up function.