Electrolux EHH957BE, User Manual

Page: 21 / 36

21
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay
for a service call even in the warranty period if the problem
is one listed below.
TROUBLESHOOTING
TROUBLESHOOTING
Problem Possible cause Remedy
Burner will not light even though
the sparker is working Knob not held down long enough in
‘HIGH’ position for flame safeguard.
Gas supply valve turned off.
Wrong knob turned.
Port blockage in ignition area.
Ignition spark plugs wet or dirty. Repeat lighting procedure and hold knob
down for 5 seconds in ‘HIGH’ position.
(Refer page 9).
Turn on gas supply to appliance.
Ensure the knob you are turning
corresponds to the burner you want
to light.
Ensure that ports in ignition area are
clean and dry.
Dry or clean ignition spark plugs.
No spark is obtained when
control knob is activated Electricity supply is disconnected or
switched off.
Ignition spark plugs wet or dirty Switch on electricity or check fuses.
Dry or clean ignition spark plugs.
Flames uneven or tending to lift Flame ports blocked or wet.
Burner cap incorrectly fitted. Clean or dry flame ports.
Ensure this component is fitted correctly.
Flames not staying on when
knob is released Knob not held down long enough in
‘HIGH’ position for flame safeguard to
engage.
Knob not set between ‘HIGH’ and ‘LOW’
Dirt or spillage on flame safeguard
sensor. Repeat lighting procedure and hold knob
down for 5 seconds in ‘HIGH’ position.
(Refer page 8).
Knob MUST be set between these
positions.
Clean flame safeguard sensor tip
Low heat, slow cooking Incorrect cooking pot or pan being used. Refer to Figure 5 (page 9).
Benchtop or knobs overheating Incorrect cooking pot or pan used.
Pot or pan not located on burner
properly. Refer to Figure 5 (page 9).
Ensure pot or pan is centrally located
on burner.
Cooktop stainless steel
discloloured Pot or pan being used is too large. Ensure pot sizes used are as per user
manual requirements. Clean with STEEL
POWER (available through spare parts).
Outer ring of wok burner goes
out when set to low This is not a failure. This is a function of
the dual wok burner to give a very low
power flame option. No remedy - burner is functioning as
intended.
Hob
2
Hood function does
not work
Object interrupting signal between hob
and the hood, or object covering the
control panel Move items obstructing signal or covering
control panel