troubleshooting
If you have a problem with the cooktop, check the table below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to pay for a service call even in the warranty period if the
problem is one listed below.
If all the above points have been checked and there is still a problem with the cooktop please call the Service Centre.
Table 1
problem
possible cause
solution
Burner will not light even
though the sparker is
working
Gas supply valve turned off
Turn on gas supply to appliance
Control knob not on
Turn knob on (refer to page 3)
Wrong knob turned
Ensure the knob you are turning corresponds
to the burner you want to light
Knob not held down long enough in ‘High’
position for flame safeguard (where fitted) to
engage
Repeat lighting procedure and hold knob
down for 5 seconds in ‘High’ position (refer
page 4)
Port blockage in ignition area
Ensure that ports in ignition area are clean
and dry
Ignition electrode wet or dirty
Dry or clean ignition electrode
Sparking at wrong point because of
incorrectly fitted burner crown
Ensure that the crown is seated properly so
that the spark fires to the receiving point in
the burner crown (refer to Figure 1)
Injector is blocked
Ensure injector is clear of foreign material
No spark is obtained
when control knob is
activated
Electricity supply is disconnected or switched
off
Switch on electricity or check fuses
Battery is flat
Replace battery (refer to page 12)
Polarity wrong on battery
Reorient battery to correct position (refer to
page 12)
Ignition electrode wet or dirty
Dry or clean ignition electrode
Flames uneven or tending
to lift
Flame ports blocked or wet
Clean or dry flame ports
Burner cap/crown incorrectly fitted
Ensure these components are fitted correctly
Flames not staying on
when knob is released
Knob not set between ‘HIGH’ and ‘LOW’
Knob MUST be set between these positions
Knob not held down long enough in ‘High’
position for flame safeguard (where fitted) to
engage
Repeat lighting procedure and hold knob
down for 5 seconds in ‘High’ position (refer
page 4)
Low heat, slow cooking
Incorrect cooking pot or pan being used
Refer to Figure 3 (page 4)
Benchtop or knobs
overheating
Incorrect cooking pot or pan used
Refer to Figure 3 (page 4)
Pot or pan not located on burner properly
Ensure pot or pan is centrally ocated on
burner
Cooktop stainless steel
discoloured
Pot or pan being used is too large
Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts)
technical data
FEATURES
GHS607S/W
GHC607S/W
GHC617S/W
GHS917S/W
GHC937S/W
Brand
Chef
Chef
Chef
Chef
Chef
Cooking zones
4
4
4
4
5
Wok
No
No
Yes
Yes
Yes
Ignition
1.5V battery
220-240V
220-240V
1.5V battery
220-240V
Trivet
Wire Gloss
Wire Gloss
Wire Gloss
Wire Gloss
Wire Gloss
Hob material
Stainless Steel/
Enamelled White
Stainless Steel/
Enamelled White
Stainless Steel/
Enamelled White
Stainless Steel/
Enamelled White
Stainless Steel/
Enamelled White
Features
Push button ignition
Ignition through knob Ignition through knob
Push button ignition
Ignition through knob
Flame safeguard
No
No
No
No
No
Gas Types
NG, (LP conversion
kit supplied)
NG, (LP conversion
kit supplied)
NG, (LP conversion
kit supplied)
NG, (LP conversion
kit supplied)
NG, (LP conversion
kit supplied)
Cooktop dimension
Width (mm)
600
600
600
860
860
Depth (mm)
535
535
535
510
510
Height (mm)
58
58
58
58
58
Cutout dimension
Width (mm)
570
570
570
830
830
Depth (mm)
490
490
490
470
470
Energy rating (NG)
Small burner
5.1 MJ/h
5.1 MJ/h
5.1 MJ/h
5.1 MJ/h
5.1 MJ/h
Medium burner
2 x 9.0 MJ/h
2 x 9.0 MJ/h
2 x 9.0 MJ/h
9.0 MJ/h
2 x 9.0 MJ/h
Large burner
12.1 MJ/h
12.1 MJ/h
12.1 MJ/h
12.1 MJ/h
Wok burner
14.4 MJ/h
14.4 MJ/h
14.4 MJ/h
Total MJ/h
35.2 MJ/h
35.2 MJ/h
37.5 MJ/h
40.6 MJ/h
49.6 MJ/h
6 TROUBLESHOOTING Gas Cooktops
Gas Cooktops TECHNICAL DATA 7
