21
Troubleshooting
If Service is required
If the need for service arises, contact the dealer from whom the unit was purchased. State the Model
Number and Serial Number and explain the problem. The Model and Serial Number plate is located inside
the unit at the upper right hand corner.
If you do not know the name of the selling dealer or local service company, you can check online at www.
electroluxusa.com, or call 877-435-3287.
Troubleshooting – What to check when problems occur
Problem
Possible Cause
Remedy
Poor ice quality (soft or unclear).
x
Poor incoming water quality.
x
Ice-making system is dirty.
x
Consult a qualified plumber to test the water
quality and recommend appropriate treatment.
x
Run unit through automatic clean cycle. See
Maintenance.
Unit produces shallow or
incomplete cubes, or the ice fill
pattern on the evaporator is
incomplete.
x
Low water level.
x
Hot incoming water.
x
Incorrect incoming water
pressure.
x
Unit is not level.
x
Check to see that overflow tube is fully seated.
x
Connect the unit to a cold water supply. See
Installation.
x
Water pressure must be 20-120 psi.
x
See Leveling the Unit.
Water leaking from under the unit.
x
Supply line leaking.
x
Fill tube leaking.
x
Bin drain leaking.
x
Check to see that the water inlet line is attached to
inlet valve properly. See Connecting the Water
Supply.
x
Check connection at water valve outlet.
x
Check integrity of bin drain hose and clamp.
Ice storage bin full of water.
x
Obstructed drain.
x
Check to see that storage bin drain opening is free
from obstruction and debris.
Electronic display is blank with door
OPEN
x
A display function has changed.
x
Touch and hold the UP ARROW button and touch
and release the POWER button three times, then
release the UP ARROW button. The display should
become visible.
Electronic display shows repeating,
randomly flashing symbols and partial
characters.
x
A factory control mode has been
inadvertently entered.
x
Touch and hold the UP ARROW button and touch
and release the LIGHT button three times, then
release the UP ARROW button and exit the factory
control mode.
Electronic display shows one or more
of the following: E1, E2, E4, E5, E6,
E7, E8, E9, E10, P1
x
The unit is displaying an error code.
x
Record the error code(s) displayed and call for
service
