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FREQUENTLY ASKED QUESTIONS
Why doesn’t the dehumidifier seem to extract much water if the temperature is low?
This is a compressor dehumidifier which works best in temperatures above 15⁰C. If the temperature is low
and the air is dryer than the setting on the humidistat the unit will not extract water. If you want to use a
dehumidifier for outside buildings, unheated properties, boats or garages please check our desiccant
range.
Why doesn’t the unit work /or stops suddenly?
The unit may be running in dehumidifying mode with a low room temperature. Please check if the room
temperature is lower than 5⁰C. If so, the unit will stop working while in dehumidifying mode. (unit may be
defrosting).
The ambient operating range is between 5⁰C and 35⁰C with a relat
ive humidity ranging from 30% to 80%.
For maximum efficiency use the unit between 15⁰C and 32⁰C.
Sometimes cold and/or hot air comes out from the air outlet grill, why?
When the unit is in dehumidifying mode it absorbs humid air from room and freezes it to reduce the
humidity. During the cold cycle there should be cold air coming out of the unit. During the hot cycle hot
dry air should be coming out of the outlet grill.
ENVIRONMENTAL PROTECTION
Disposal: Do not dispose this product as unsorted municipal waste. Collection of such waste
must be handled separately as special treatment is necessary.
Recycling facilities are now available for all customers at which you can deposit your old electrical
products. Customers will be able to take any old electrical equipment to participating civic amenity sites
run by their local councils. Please remember that this equipment will be further handled during the
recycling process, so please be considerate when depositing your equipment. Please contact the local
council for details of your local household waste recycling centres.
electriQ UK SUPPORT
Please, for your own convenience, make these simple checks before calling the service line.
If the unit still fails to operate call: 0871 620 1057 or complete the online form
1.
Is the unit plugged into the mains? Does the power adapter works?
2.
Is the fuse in the power plug OK?
Office hours: 9AM - 5PM Monday to Friday
www.electriQ.co.uk
Unit J6, Lowfields Business Park
Lowfields Way, Elland
West Yorkshire, HX5 9DA
