elddis Affinity 2013, Owner'S Handbook Manual

Page: 83 / 116

13-2
WARRANTY
• Service intervals:
a) In years 1, 2, and 4 through to 9 the
service must be completed no more
than 60 days either side of the
anniversary of the date of purchase.
b) In Years 3 and 10 the service must be
completed no more than 60 days before
the anniversary of the date of purchase.
c) For second owners the service in years
3 and 6 must be completed no more
than 60 days on or before the
anniversary of the original date of
purchase.
d) No service interval should exceed 14
months. Failure to service the vehicle
within the specified time limits will
invalidate the warranty.
• Where an annual service identifies that
repairs are necessary the caravan must be
made available for repair within six weeks of
the date of inspection for the purpose of
carrying out the repair work. The Explorer
Group Ltd reserves the right to inspect the
vehicle before work commences.
• Work may only be undertaken by an
Approved Elddis Retailer or Service Centre
and only after approval by The Explorer
Group Limited (depending upon individual
circumstances).
• The Explorer Group Limited will pay the
costs of remedial work to the repairer, only
after approved work has been carried out.
The cost of transporting, towing or moving
the caravan by any means to or from the
place of repair is the responsibility of the
owner.
• The Policy is not retrospective and is
applicable to 2012 model year caravans
onwards.
• No liability will be accepted for any
consequential loss, damage, costs, expenses
or other claims for compensation arising
which were not reasonably foreseeable by
both parties when the caravan was originally
purchased.
• No liability will be accepted for damage
caused by fair wear and tear, rodent damage,
willful damage, negligence or abnormal
working conditions.
• No alteration may be made to the original
construction.
• In the case of a dispute The Explorer Group
Limited will appoint an independent
arbitrator. The Explorer Group Limited will
pay for the costs of arbitration, subject to the
owner paying a £250 deposit.
• If the arbitrator finds in favour of the
customer, then the deposit will be returned.
If the arbitrator finds in favour of The
Explorer Group Limited, the customer will
lose their deposit.
• Where the arbitrator awards a sum of
money less than an offer made by The
Explorer Group Limited, which has already
been rejected by the customer, then their
deposit is forfeited.
• In all cases the arbitrator’s decision is final
and both parties must agree to abide by the
decision.
Exclusions
Warranty cover is not given for caravans if they
have been used under any of the following
circumstances:
• Used for hire.
• Used as a permanent residence
• Towed behind a commercial vehicle
• Used for racing or time trials
• Damage resulting from freezing, accident or
fire damage
Mains electrics
It is recommended that you have your mains
electrics system inspected by a NICEIC approved
contractor every 3 years.