elddis Affinity 2013, Owner'S Handbook Manual

Page: 82 / 116

13-1
WARRANTY
CARAVAN/MOTORHOME
WARRANTY COVER
(1st Owner only)
Introduction
At The Explorer Group Ltd we are confident that
our new caravans are engineered using the latest
manufacturing techniques and advanced materials
technology ensuring that, when buying one of our
products, you are buying the very best. We
extend this philosophy to our customers by
offering long term peace of mind and reassurance
through our extensive warranty cover.
Your warranty cover commences on the day your
new caravan is purchased and comprises two key
elements:
1. Three year manufacturer’s warranty
2. Ten year body integrity warranty
Scope
This applies to all new Elddis products
manufactured from 2012 model year onwards.
Three year manufacturer’s warranty
Year 1 warranty - Covers all original
components, including permanently fitted
equipment forming part of the original product
specification.
Year 2 and 3 warranty – Covers all original
components, including permanently fitted
equipment forming part of the original product
specification, with the exception of the following
items:
• Microwave
• TV
• Tyres
• Batteries
• Windows and glass
• Deterioration of exterior paint work
• Soft furnishings, carpets and floor coverings
• Entertainment equipment
• Fluorescent tubes, bulbs, LEDs and fuses
• Plastic and GRP exterior panels
• Plastic products including A-frame covers,
wheel spats and shower trays
• Minor adjustment of blinds, hinges, catches,
stays and doors
Ten year body integrity warranty
Elddis products are covered against water ingress
damage for 10 years from the original date of
purchase of a new product. (6 years for
subsequent owners from the 1st owners original
date of purchase). This applies to water ingress
through any permanently sealed seam joints.
In order to comply with the terms of the above
cover the following conditions must be met:
Reporting a fault
In the unlikely event that you experience a
problem with your caravan please contact your
retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any approved
Elddis Retailer or Service Centre may carry out
work at their convenience or discretion, but are
not obliged to do so.
All Elddis products are classed as portable and
therefore all work under warranty requires the
caravan to be delivered and collected from the
selling retailer.
Conditions attached to the warranty cover
All warranty work must be undertaken by a
current Elddis approved retailer or Service
centre.
• You must retain the original sale invoice for
the caravan.
• All new caravans must be registered with The
Explorer Group Ltd within 6 weeks of
purchase as new. Your retailer can forward
this information to us. Please keep us
informed of any name or address changes by
using the Notification of Change to Name
and Address form.
• The caravan must have an annual service and
damp check carried out by an Approved
Elddis Retailer or Service Centre. Original
invoices and damp reports must be retained
as proof that the annual services have been
carried out in accordance with our warranty
terms.