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P2PE Instruction Manual for PCI P2PE v2.0
© 2021

Elavon Financial Services DAC

PIM Page 22

5. POI Device Tamper Monitoring and Skimming Prevention

5.1 Instructions for physically inspecting POI devices and preventing skimming, including

instructions and contact details for reporting any suspicious activity

Additional guidance for skimming prevention on POI devices can be found in the document entitled

Prevention: Best Practices for Merchants

, available at

www.pcisecuritystandards.org.

Tamper Evident Envelope (TEE)

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Summary of Contents for Secured P2PE

Page 1: ...nOffice The liability of themember islimited United Kingdom branch registered inEngland andWalesunder the number BR022122 Elavon Financial ServicesDAC trading asElavon Merchant Services isauthorised a...

Page 2: ...1 1 07 05 2019 Stephen McLaughlin Updated with Issue Date and Version History as per PCI Council AQM Request 1 12 19 08 2019 Stephen McLaughlin Updated with Changes to facilitate access to new and eme...

Page 3: ...I DSS compliance and should be aware of their applicable PCI DSS requirements Merchants should contact their acquirer or payment brands to determine their PCI DSS validation requirements 2 Approved PO...

Page 4: ...text account data must be reviewed according to Domain 2 and are included in the P2PE solutionlisting These applications may also be optionally included in the PCI P2PE list of Validated P2PE Applicat...

Page 5: ...549v01 xx LAN30EA 820547v01 xx 820548v02 xx 820549v01 xx N N Ingenico Tax Free EN4 18 01a Ingenico Desk 5000 Move 5000 Lane 3000 DES50BB 820547v01 xx 820548v02 xx 820549v01 xx MOV50BB 820547v01 xx 820...

Page 6: ...2 xx 820549v01 xx MOV50BB 820547v01 xx 820548v02 xx 820549v01 xx LAN30EA 820547v01 xx 820548v02 xx 820549v01 xx N N Ingenico EN9 17 01b Ingenico Desk 5000 Move 5000 Lane 3000 DES50BB 820547v01 xx 8205...

Page 7: ...B 820547v01 xx 820548v02 xx 820549v01 xx LAN30EA 820547v01 xx 820548v02 xx 820549v01 xx N N Ingenico EV2 18 01a Ingenico Desk 5000 Move 5000 Lane 3000 DES50BB 820547v01 xx 820548v02 xx 820549v01 xx MO...

Page 8: ...l PIM and any changes to your P2PE solution due to changes of P2PE requirements POI Inventory You must define suitable POI inventorycontrols andmonitoring procedures that fit withyour businessfor trac...

Page 9: ...es Annual POI Inspection Full POI device inventories must be completed at least once per annum Duringthis process you must investigate all the POI devices checking for anyevidence of unauthorisedvaria...

Page 10: ...06 03 16 option 1 Sample Inventory Table We have providedyou a Sample Inventory Table Appendix A whichcovers the minimumrequirement that you could use for monitoring purposes if you do not chose to cr...

Page 11: ...of Unique Identifier This is the serial number ofeachdevice deployedfor SecuredP2PE You can find the serial number of the device in a number of ways o Serial number can be found on the underside of t...

Page 12: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 12 Lane 3000 Serial Numbers Move 5000 Desk 5000 Lane 3000...

Page 13: ...ch mechanisms to collectPCIpayment card data could mean thatmore PCIDSS requirements are now applicable for the merchant Only P2PE approved capture mechanisms as designated on PCI s listofValidated P2...

Page 14: ...y set up by our chosen fulfilment house before being delivered to your chosen location When the devices have been delivered Elavon s technical helpdeskwillcontact youwithin24 hours ofdeliveryand will...

Page 15: ...sk 5000 Move 5000 Lane 3000 Note Only PCI approved POI devices listed in the PIM are allowed for use in the P2PE solution for account data capture Physically secure POI devicesin your possession inclu...

Page 16: ...he device during their allocatedtime This personwill be responsible for ensuringthe POI device s are kept safe whilst intheir custody andare not left where they can be tampered with by unauthorised us...

Page 17: ...nge for POI devicesto be dispatchedto your chosenlocation s ina secured manner byour chosen fulfilment house see below Elavonwill alsoarrange for the collectionof any POI devices that needto be return...

Page 18: ...s and POI device model s Details ofthe tamper evident packagingandwhat to check toensure the device hasnot beentamperedwith during transit The email will come from the below addresses where applicabl...

Page 19: ...es not show anysigns oftampering suchas unexpected cabling exposedpanels Check for broken security seals and cracks around the device as well as inspecting for any other type of damage or tampering Wh...

Page 20: ...any signs of tampering If the serial numbers of the devices do not match that the ones listed in the deployment email or if you identify any signs of tampering donot acceptthe device andinformthe cour...

Page 21: ...d with the installation of your new device to enable you to start taking payments Kind regards Please note some of the elements of the email will verifydepending onthe delivery method of your P2PE dev...

Page 22: ...uctions for physically inspecting POI devicesand preventing skimming including instructionsand contact detailsfor reporting any suspiciousactivity Additional guidancefor skimmingprevention on POI devi...

Page 23: ...ne to measure against when the POI devices are weighed again Post Deployment Once deployed you must perform regular checks onall devicesas per below Perform visual inspections weeklyin high traffic ar...

Page 24: ...erial number in our emailandthe serialnumber on the box If the device is displayingthe full card numbers on the customer receipts Please alsoconsider anyunauthorisedaccess to the POI devices including...

Page 25: ...Contact Elavon on the numbers below to report the issue Elavonwillworkwith youto reviewthe issue and where needed will arrange for a replacement device STOP USING THE DEVICE IMMEDIATELY DISCONNECT THE...

Page 26: ...r packaging whichhas tamper evident safeguards please be aware that the outer box will have alreadybeenopened byour secured engineer and the device will be placedwithina sealedTamper Evident Envelope...

Page 27: ...r of the device beingreplacedas part ofyour Inventoryprocesses Courier Delivery If you identifya faultydevice please report this to the helpdeskonthe number listedbelow If the packaginghas been tamper...

Page 28: ...site installation If the box or sealhas been tamperedwithor anyof the numbers donotmatch immediatelyinform Elavon on a IRL 1850202120 Option1 b UK 0345 850 0195 Option1 c POL 22 306 03 16 Option1 If...

Page 29: ...attendsthe site please ensure youconfirm their identityvia their appropriate Identificationbadge before allowingthem access to your POI devices If you are not certainof the identityof the engineer pl...

Page 30: ...edP2PE agreement please liaise withyour Account Manager Please note that in this instance your devices willneedto be returned to Elavon which we will arrange collection You will also need to work with...

Page 31: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 31 8 Additional Solution Provider Information Move 5000 Left View Front View Right View Move 5000 on Base...

Page 32: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 32...

Page 33: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 33 MBASE 004 IELV Base with Cover Base without Cover...

Page 34: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 34 Desk 5000 Left View Front View RightView...

Page 35: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 35 Rear View Casing Closed Rear View Casing Open...

Page 36: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 36 Lane 3000 Left View Front View Left View...

Page 37: ...P2PE Instruction Manual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 37...

Page 38: ...ual for PCI P2PE v2 0 2021 Elavon Financial Services DAC PIM Page 38 9 Appendix A Sample Inventory Table Device vendor Device model name s and number Device Location Device Status Serial Number or oth...

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