44
Chapter 7 Troubleshooting
7-3. Other problems
Problem
Possible cause and remedy
1. The “Smoothing” on the Setting menu
“Screen” cannot be selected.
•
You cannot choose “smoothing” when the screen is
displayed in the following resolutions or settings.
-
The resolution is 1920 × 1080
-Screen Size is “Normal”
2. No audio output.
• Check whether the stereo mini jack cable is connected
properly.
• Check the current external device and audio playback
software to see whether they are configured correctly.
•
If HDMI input is used, check the current external device
and the “Source” setting in the Setting menu (see
1. Switching sound source for HDMI signal input” (page
• Monitor speaker
-
Check whether a speaker with built-in amplifier is
attached to the line output connector.
-
Check whether volume is set to 0.
•
Headphones
-
Check whether volume is set to 0.
•
Speaker with built-in amplifier attached to the line output
connector
-Check whether the headphones are connected.
3. The volume of the speaker with built-
in amplifier attached to the line output
connector cannot be adjusted.
• With this product, the volume of an external speaker
cannot be adjusted. Adjust the volume on the external
speaker.
4. Will not change to the power saving mode
• When all the conditions below are met, the monitor does
not change to the power saving mode even if “Power
Save” is set to “Enable”:
-“Power Save” for Sound is set to “Sound On” (
-
In the mute state (
“To mute the sound temporarily” (page
)
-
In these cases, reset the mute.
5. “This operation is not available on current
status.” is displayed.
• This message appears in the following cases.
-When
/
on the remote control or
/
on the monitor is pressed:
The volume of the speaker with built-in amplifier
attached to the line output connector cannot be adjusted
(see
“3-2. Adjusting Volume” (page 27)
).
-When
on the remote control is pressed:
When “Web/sRGB” is selected as color mode, the
Smart function cannot be used (see
