Eizo ColorEdge CG279X, User Manual

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Chapter 7 Troubleshooting
Chapter 7 Troubleshooting
7-1. No Picture
Problem Possible cause and remedy
1. No picture
• Power indicator does not light up.
• Check whether the power cord is connected properly.
• Turn on the main power switch on the rear side of the monitor.
• Touch .
• Turn off the main power switch on the rear side of the monitor,
and then turn it on again a few minutes later.
• Power indicator is lighting white. • Increase "Brightness" and/or "Gain" in the Setting menu (see
“Color” (page 26) ).
• Power indicator is lighting orange. • Switch the input signal.
• Move the mouse or press any key on the keyboard.
• Check whether the external device is turned on.
• Turn off the main power switch on the rear side of the monitor,
and then turn it on again.
• Power indicator is flashing orange and
white.
• This problem may occur when an external device is
connected via the DisplayPort connector or the USB Type-C
connector. Connect via the signal cable specified by EIZO,
turn off the monitor, and then turn it on again.
2. The message below appears.
This message appears when the signal is not input correctly even
though the monitor is functioning properly.
• This message appears when no signal is
input.
Example:
• The message shown left may appear, because some external
devices do not output the signal immediately after power-on.
• Check whether the external device is turned on.
• Check whether the signal cable is connected properly.
• Switch the input signal.
• Turn off the main power switch on the rear side of the monitor,
and then turn it on again.
• Try changing "Signal Format" in the "Administrator Settings"
menu (see “Signal Format” (page 40) ).
• The message shows that the input signal
is out of the frequency specification range.
Example:
• Check whether the external device is configured to meet the
resolution and vertical scan frequency requirements of the
monitor. For details, refer to the list of compatible resolutions.
(The list is available for download from our web site (
www.
eizoglobal.com) .)
• Reboot the external device.
• Change to the appropriate setting using the graphics board's
utility. Refer to the User's Manual of the graphics board for
details.
• This message appears when an external
device connected to the USB Type-C
connector does not support video signal
output.
Example:
• Check whether the signal cable specified by EIZO is
connected.
• Check whether the USB Type-C port of the connected
device supports video signal output. For details, contact the
manufacturer of the device.
• Connect a DisplayPort cable, an HDMI cable, or a DVI cable.