EFI Splash RPX-ii Troubleshooting Manual Download Page 2 | Manualshive

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EFI Splash RPX-ii Troubleshooting Manual Download Page 2

© 2007 Electronics for Imaging, Inc. The information in this publication is covered
under

Legal Notices

for this product.

45060095
28 February 2007

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Summary of Contents for Splash RPX-ii

Page 1: ...Splash RPX ii Color Server Troubleshooting Guide...

Page 2: ...2007 Electronics for Imaging Inc The information in this publication is covered under Legal Notices for this product 45060095 28 February 2007...

Page 3: ...sh computer 7 Network Connect 9 Checking the dongle 9 Connecting to the network 9 Connecting to the Fiery 10 Direct Connect 11 Checking connections 11 Checking the dongle 11 Checking the IP address on...

Page 4: ......

Page 5: ...and the Fiery Network Controller Interface between the Splash RPX ii Color Server and the network Issues that relate exclusively to the Fiery Network Controller and the interface between the Fiery Net...

Page 6: ...ventions Term or convention Refers to Copier DocuColor 240 250 DocuColor 242 252 and DocuColor 260 Fiery Fiery Network Controller Mac OS Mac OS X Splash RPX ii Splash RPX ii Color Server Titles in ita...

Page 7: ...ort center The Splash RPX ii starts with the start up tone but no image appears on the monitor Connect the monitor power cable to a live grounded AC outlet Connect both ends of the monitor cable Turn...

Page 8: ...tallation of the memory DIMMs For minimum system requirements see Getting Started The Splash RPX ii starts but the Splash RPX ii server software reports that there is a problem The Splash RPX ii serve...

Page 9: ...r from the list of Login items NOTE If the dongle is recognized the second time but not the first time you start the Splash RPX ii it may be because the dongle driver has not fully loaded Removing Spl...

Page 10: ...ry do the following Check the Fiery IP address To confirm the IP address print a Configuration page or consult your network administrator Type the IP address manually The Fiery may be on a different s...

Page 11: ...Ethernet cards are not supported for Direct Connect Checking the dongle If a message on the Splash RPX ii indicates that no dongle is attached do the following Check that a dongle is plugged in to th...

Page 12: ...n the copier touch panel 5 Press 2 TCP IP Get IP Address and press Change Settings 6 Press Manual and press Save 7 Press 3 TCP IP IP Address and press Change Settings 8 Type the IP address using the k...

Page 13: ...pier and reset the IP address TO RESTART THE FIERY MANUALLY 1 Turn off the copier 2 Wait one minute and then turn on the copier You may have to wait a few minutes for the Fiery to restart and print th...

Page 14: ...opier The following table describes some common problems and solutions If this happens Try this Start Page fails to print Make sure the copier is turned on and ready to print Recheck that the crossove...

Page 15: ...software Splash RPX ii appears on the list of printers on a client workstation but certain jobs do not print Print a job from a different application to determine if the problem is associated with a...

Page 16: ...page size in the Fiery Connection Test Pages dialog box If the page prints the Splash RPX ii is communicating with the Fiery and the Fiery can print jobs Verifying print output If the Test Page prints...

Page 17: ...TROUBLESHOOTING 17 Reinstalling Fiery system software If the Fiery system software is reinstalled for any reason you must Quit the Splash RPX ii Follow the connection procedures in Getting Started...

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Page 19: ...monitor 7 Fiery documentation 5 16 Fiery IP address 12 Fiery Setup 14 Fiery Start Page 11 12 13 Fiery system software 17 Fiery user documentation 10 G Gigabit Ethernet 9 H hard disk drive 7 I ID on co...

Page 20: ...scan cable 11 scan crossover cable 9 server software 10 servicing the copier 14 Splash RPX ii dongle 9 11 Splash RPX ii Startup Page 13 Start Page 12 subnet 10 system requirements 8 T Technical Suppo...

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