T
ROUBLESHOOTING
11
Direct Connect
This section describes some of the issues you may encounter when setting up Direct Connect
between the Splash RPX-ii and the Fiery.
Direct Connect allows the Splash RPX-ii to access the Fiery by an Ethernet crossover cable.
The Splash RPX-ii is visible on the network, but the Fiery is not.
If you connect the Splash RPX-ii to the Fiery, and a message indicates that the Splash RPX-ii
cannot find a Fiery connected to the second Ethernet port, perform the following checks.
Checking connections
Check that the correct Ethernet crossover cable has been connected from the NET jack on
the Fiery to the correct Ethernet port on the Splash RPX-ii. The Ethernet crossover cable
is labeled. For more information, see
Server Installation and Setup
Roadmap
.
Check that the Fiery scan Ethernet cable is securely connected by unplugging the cable and
plugging it in again.
N
OTE
:
Add-in Ethernet cards are not supported for Direct Connect.
Checking the dongle
If a message on the Splash RPX-ii indicates that no dongle is attached, do the following:
• Check that a dongle is plugged in to the Splash RPX-ii and that the light is on.
• Remove the dongle and plug it in again.
• Quit the Splash RPX-ii, and then restart it. If the dongle is recognized the second time, go
to the Accounts panel of the Server Preferences and remove the Splash Server from the list
of Login items.
N
OTE
:
If the dongle is recognized the second time, but not the first time you start the
Splash RPX-ii, it may be because the dongle driver has not fully loaded. Removing Splash
Server from the list of Login items gives the dongle driver a chance to complete loading before
the Splash RPX-ii starts.
Checking the IP address on the copier
If you cannot complete the Direct Connect connection, the IP address on the copier may be
set incorrectly. To fix this, do the following:
• Quit the Splash RPX-ii.
• Set the IP address using the copier touch panel (see
“To configure the copier IP address
• Wait until the Fiery Start Page prints.