EFI Splash RPX-ii, Troubleshooting Manual, Page: 10 / 20

T
ROUBLESHOOTING
10
• Review network sections of the documentation that accompanies the Macintosh
computer.
• If the problem persists, ask the network administrator to check other devices on the
network. If other devices are not functioning, the problem may be with the network.
• Reinstall Splash RPX-ii server software (see Getting Started ). Corrupt Splash RPX-ii server
software may cause the system to hang.
Connecting to the Fiery
If you cannot connect to the Fiery, do the following.
• Check the Fiery IP address.
To confirm the IP address, print a Configuration page, or consult your network
administrator.
• Type the IP address manually. The Fiery may be on a different subnet.
• Connect to a different Fiery for the DocuColor 240/250, DocuColor 242/252, and
DocuColor 260.
• If nothing prints, check that port 9100 on the Fiery is enabled in Network Setup.
Quit the Splash RPX-ii, restart the Fiery, and then restart the Splash RPX-ii.
For information about port 9100 on the Fiery, see the documentation that accompanies
your Fiery.
• Restart the Fiery (see page 13 ).
• For the initial connection, make sure that the copier is not in Sleep Mode.