T
ROUBLESHOOTING
14
Printing
Intermittent print quality and color quality problems are difficult to trace. Before you
troubleshoot print quality problems, print a Start Page to make sure that the copier does not
need servicing or adjusting.
N
OTE
:
A Fiery Start Page prints when the Fiery is turned on or restarted if Print Start Page is
enabled in Fiery Server Setup. For information about Fiery Setup, see the documentation that
accompanies your Fiery. A Splash RPX-ii Startup Page prints when the Splash RPX-ii is
started if Print Startup Page is enabled in the Splash RPX-ii Server Preferences.
Printing to the copier
The following table describes some common problems and solutions.
If this happens
Try this
Start Page fails to print.
• Make sure the copier is turned on and ready to print.
• Recheck that the crossover cable is present and properly connected to the Fiery.
• If the problem persists:
– Power off the copier.
– Power off the Splash RPX-ii by choosing Shut Down from the Apple menu.
– Wait one minute.
– Power on the copier, wait for the Fiery Start Page to print, and verify that the Fiery
IP address is correct.
– Power on the Splash RPX-ii and start the Splash RPX-ii server software.
• If the problem persists, service the copier.
Color quality is inconsistent.
• The copier may require service (call your authorized service/support center).
• To check the color quality of the copier, make copies of color documents from the
copier glass.