21
Before calling for service
If the unit appears to be malfunctioning, the issue could be solved by
following the suggestions in the “Solution” column.
Issue
Possible Cause
Solution
Unit will not start up
Improper installation or setup.
Ensure the door is closed tightly.
Ensure power cord is plugged in properly.
Check to make sure the electrical outlet has power.
Check if water supply tap/valve is opened.
Press On/Off button to activate display panel.
Door will not open
The door lock is engaged.
Machine's safety protection
design is working.
Allow unit to cool to a safe temperature. The door
lock will release when temperature is safe.
Turn unit Off / On or disconnect power if door lock
does not release.
Water leakage
Hose connections are not tight.
Drain pipe is blocked.
Coin trap knob is loose.
Check and properly fasten inlet hoses.
Clean the drain line / check for proper installation.
Check and tighten coin trap knob.
Indicator or display
does not light
Power is off or unit has become
unplugged.
Control Board or wiring harness
has a connection problem.
Check to see if the power is shut off and plug is
connected properly.
Detergent residue
remains in detergent
dispenser
Washing powder has become
damp and is clumped
together.
Thoroughly clean the detergent dispenser and dry
with a cloth.
Use High Efficiency liquid detergent designed for use
with front loading washing machines.
Unsatisfactory washing
results
The clothes are too soiled for
the selected wash cycle.
The wash drum is overloaded.
Water temperature is too cold.
Make sure you have selected the proper procedure
/ water temperature according to the wash label
instructions.
Ensure that the wash drum has not been overloaded.
Abnormal noise or
excessive vibration
Improper Installation.
Heavy wash load.
Check to make sure the Transport Shipping Bolts
have been properly removed.
Ensure the unit is installed on a solid and level floor
and that leveling legs are adjusted properly.
Check to make sure there are no loose articles left in
the drum.
Ensure unit is not overloaded. Heavy loads may
produce thumping sounds.
Washer does not drain
properly or drain cycle
does not complete
Improper installation.
Check that drain hose is not bent or obstructed to
prevent proper flow.
If using a floor drain setup, ensure that a siphon break
is installed properly at a minimum of 28” from the
bottom of the washer.
Refer to the ‘Connect Drain Hose” section of t
his
manual for proper installation instructions for your
particular drain setup.
My clothes are not dry
when cycle complete
Wash load too large or too
small.
A heavy wash load will extend the amount of time
required to fully dry.
A small load may reduce the ability of the unit to
properly tumble and dry.
Door is open and unit
appears to be running
Start button was pressed when
door not closed fully and safety
protection mode engaged.
Allow unit to complete its protect mode process. The
unit will drain fully and after approximately 5 minutes,
will display E30 error code (door open). You may
now turn the unit Off and On and operate normally.
Please contact an authorized technician if problem persists.
