Edge10 EDGESTORE NAS400, User Manual, Page: 141 / 164

Chapter 9: Support
133
Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact Technical Support (see page 130), making sure to
provide the following information:
•
Product model and serial number (required)
• Return shipping address
• Daytime phone number
• Description of the problem
• Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, Technical Support provide you with the necessary
instructions.
You are responsible for the cost of insurance and shipment of the product to
Edge10. Note that damage incurred due to improper transport or packaging is not
covered under the Limited Warranty.
When repairing returned product(s), Edge10 may replace defective parts with
new or reconditioned parts, or replace the entire unit with a new or reconditioned
unit. In the event of a replacement, the replacement unit will be under warranty
for the remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
Edge10 will pay for standard return shipping charges only. You will be required to
pay for any additional shipping options (such as express shipping).