ECS GQ Notebook, User Manual

Page: 96 / 117

This chapter describes locating and solving problems that you may encounter
while using your computer.
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Problems with your computer can be caused by something as minor as an
unplugged power cord – or as major as a damaged hard disk. The information in
this chapter is designed to help you find and solve minor problems. If you try all
the suggested solutions and you still have a problem, make a list of what steps
you have taken to correct the problem and contact your dealer.
Successful troubleshooting is the result of careful observation, deductive
reasoning, and an organized approach to solving the problem.
The problems that you will encounter can be divided into two basic categories:
hardware problems and software problems. Hardware problems can be further
divided into electrical and mechanical problems. You will know you have a
hardware problem if the screen is dark, the computer cannot read the disk drives,
or you get an error message during the Power-On Self Test (POST).
Software errors can occur at several levels. The ROM BIOS and the operating
system can give you a large number of error messages. On top of this, each
application software package has its own set of error messages. It is important to
determine whether the software error message you are getting is from the
application or the operating system. Once you know this, you can look in the
respective manual for a solution to the problem.
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Start by performing a careful visual inspection of the exterior of the computer. If
no LEDs are illuminated, make sure that your computer and its peripherals are
getting power and communicating with each other properly.
To check the power cables, and connections:
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