ECR International H20I60, Installation, Operation & Maintenance Manual, Page: 20 / 24

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ECR International, Inc.
LIMITED WARRANTY
INDIRECT WATER HEATERS & STORAGE TANKS
By this Limited Warranty ECR International, Inc. (“ECR”) issues limited warranties from the date of original installation of the H
2
O Indirect Water
Heater or Storage Tank (“Product”) to the person that purchased the new Product directly (a) from the ECR brand dealer; or (b) in the case of a
newly constructed home, from the contractor who purchased such new Product directly from an ECR brand dealer or wholesaler for installation
and use in the newly constructed home (such person in either case referred to hereinafter as the “Original Purchaser”), subject to the terms and
conditions set forth below.
WARRANTY COVERAGE FOR RESIDENTIAL USAGE
The following limited warranty set forth in this section shall apply to only the original installation of the Product in a single-family dwelling used
without interruption by the Original Purchaser as his or her primary residence (“Residential Application”). “Residential Application” shall also
mean usage in a multiple family dwelling provided that the Product services only one (1) dwelling in such multiple family dwelling. The term
“Residential Application” shall not include any usage of the Product above one hundred fifty (150) degrees Fahrenheit.
First Year
ECR warrants its Product used in Residential Applications to be free from defects in material and workmanship under normal usage
and service
for a period of one (1) year from the date of original installation. In the event that any component of the Product is found to be defective in
material or workmanship during this one-year period, then ECR will repair or replace, at its option, the defective component.
Second Year through Lifetime
During the remaining lifetime of the
Product
, ECR will repair or replace, at its option, any component of the
Product
found to have a defect or
malfunction that results in a water leak from the outer jacket, inner tank, or heat exchanger of the
Product under normal usage and service
.
If ECR is unable to repair or replace the Product component so as to repair the water leak from the outer jacket, inner tank, or heat exchanger
of the
Product
, after a reasonable number of attempts, then ECR will provide at its option, either a replacement Product, or a full refund of the
purchase price.
If at the time of the request for service, the Original Purchaser cannot provide a copy of the original sales receipt for the Product, or equivalent
document, then the warranty period for the Product shall be ten (10) years from the date of manufacture of the Product.
WARRANTY COVERAGE FOR COMMERCIAL USAGE
The following limited warranty
set forth in this section
shall apply to only the original installation of the Product in a Commercial
Application
, used
without interruption by the Original Purchaser . “ Commercial Application” as used herein shall mean, any usage not falling within the above
definition of Residential Application. The term “
Commercial
Application” shall include any usage of the
Product
above one hundred fifty (150)
degrees Fahrenheit.
First Year
ECR warrants its Product used in Commercial Applications to be free from defects in material and workmanship under normal usage and
service
for a period of one (1) year from the date of original installation. In the event that any component of the Product is found to be defective
in material or workmanship during this one-year period, then ECR will repair or replace, at its option, the defective component.
Second Year through Fifth Year
During the second through fifth year after the date of original installation, ECR will repair or replace, at its option, any component of the Product
having a defect or malfunction that results in a water leak from the outer jacket, inner tank, and heat exchanger of the
Product under normal
usage and service
.
If ECR is unable to repair or replace the Product component so as to repair the water leak from the outer jacket, inner tank, or heat exchanger
of the Product, after a reasonable number of attempts, then ECR will provide at its option, either a replacement Product, or a full refund of the
purchase price.
LIMITATIONS AND EXCLUSIONS
1. Under no circumstances will ECR be responsible for any other costs associated with rectifying the defective part or Product, including,
without limitation, costs associated with removing and reinstalling the defective part or Product and/or its replacement part or Product, and all
labor and material costs connected therewith, including, without limitation, costs associated with returning the defective part or Product to ECR.
2.This Limited Warranty will not be applicable if the Product is (a) used or operated at a pressure over or under its rated capacity; (b) installed
for uses other than home heating; (c) not maintained in accordance with ECR’s recommendation or accepted good practice as determined by
industry standards; or (d) subjected to unauthorized alteration.
3. This Limited Warranty will not be applicable if the Product has been damaged as a result of being improperly installed, serviced or operated,
including, without limitation, operated with insufficient water, allowed to freeze or subjected to flood conditions.