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15
TROUBLESHOOTING
Indicators of Operation
When the unit is on the LCD display will show the fan setting,
purifier setting, and square footage. If the unit is in sanitizer mode, it
will display SANITIZE and the hours and minutes remaining.
Troubleshooting - What to look for first.
1. I have plugged in the unit, turned “on” the main power switch,
pressed the ON button on the remote (or the unit) and nothing
happens…what's wrong?
• Make sure the power cord is inserted completely into the
receptacle on the back of the unit.
• Make sure the electrical outlet is capable of providing power
to the unit.
• Check the lint screen located at the back of the machine to
ensure that the safety switch activator clip depresses the
safety switch.
• Check to see if the proper fuse is installed and that it is
operational.
2. The fan is operating but the Purifier Plate is not working…what's
wrong?
• The unit will display a REPLACE PLATE message.
• Check the purifier plate for serviceability. If it is cracked or
broken, the purifier plate will require replacement. Ensure
maintenance procedures required for the purifier plate have
been performed according to the "Maintenance" section of this
Owner's Manual. Order new plates from your EcoQuest Dealer.
• Electrical stainless steel contacts are not contacting the screen
portion of the purifier plate. Unplug and inspect the unit for
any loose connections.
• Do not attempt to disassemble the unit, this will void the
warranty of the product.
3. The Purifier Plate is making a noise, has a burning smell, and/or
appears to arc or spark. What is the problem?
• The purifier plate is most likely cracked. The unit will display a
REPLACE PLATE message. Refer to the answers for question # 2,
as it would apply to this question also.
4. The UV lamp is not functioning / I’m getting a “Replace Lamp” message.
• Check lamp for proper installation.
• Replace UV Lamp.
PLEASE NOTE: If unit has been recently transported check lamp
for proper installation, remove Lamp and reinstall.
5. What are the most typical application problems?
• Symptom: A belief that the proper equipment is placed in the
environment and the equipment appears unsuccessful.
Problem: Lack of air movement, improper placement of the
unit.
• Symptom: Strong odors still remain within the environment
after placement.
Problem: Purifier setting is too low or improper placement of
the unit.
• Symptom: A strong odor of ozone is present within the
environment.
Problem: Too much ozone accumulation within the
environment as a result of improper purifier control setting,
and / or lack of air movement.
• Symptom: Visual haze of smoke and / or particulate remain
within the environment.
Problem: Lack of ionization and / or air movement.
6. How can I tell if the UV lamp is functioning?
• The UV lamp will produce a glow that is visible through the
front grill under low light conditions
CAUTION: Do not look directly at the glowing lamp.
7. Unit does not operate -
• Is the unit plugged in?
• Are you sure the outlet is active?
• Is the main power switch turned on?
• Is the rear lint screen installed properly to depress the safety
switch downward?
• Does the fuse need to be replaced?
8. Air flow is restricted or reduced -
• Is the unit properly placed away from objects that may obstruct
air flow?
• Are the lint screen (or EcoHelp filter) and front grill housing
clean?
• Is the RCI
™
Target clean?
If your unit fails to operate properly after performing trouble-
shooting, contact your EcoQuest Dealer for further assistance,
contact EcoQuest at the address located on the front of the manual,
or visit www.EcoQuest.com for additional support.