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TROUBLESHOOTING

Indicators of Operation

When the unit is on the LCD display will show the fan setting, 
purifier setting, and square footage. If the unit is in sanitizer mode, it 
will display SANITIZE and the hours and minutes remaining.

Troubleshooting - What to look for first.

1.  I have plugged in the unit, turned “on” the main power switch, 

pressed the ON button on the remote (or the unit) and nothing 
happens…what's wrong? 

 • Make sure the power cord is inserted completely into the 

receptacle on the back of the unit.

•  Make sure the electrical outlet is capable of providing power 

to the unit. 

 •  Check the lint screen located at the back of the machine to 

ensure that the safety switch activator clip depresses the 
safety switch.

• Check to see if the proper fuse is installed and that it is 

operational.  

2.  The fan is operating but the Purifier Plate is not working…what's 

wrong? 

• The unit will display a REPLACE PLATE message. 

•  Check the purifier plate for serviceability. If it is cracked or 

broken, the purifier plate will require replacement. Ensure 
maintenance procedures required for the purifier plate have 
been performed according to the "Maintenance" section of this 
Owner's Manual. Order new plates from your EcoQuest Dealer.  

 •  Electrical stainless steel contacts are not contacting the screen 

portion of the purifier plate. Unplug and inspect the unit for 
any loose connections. 

•  Do not attempt to disassemble the unit, this will void the 

warranty of the product. 

   

3.  The  Purifier Plate is making a noise, has a burning smell, and/or 

appears to arc or spark. What is the problem?

• The purifier plate is most likely cracked. The unit will display a 

REPLACE PLATE message. Refer to the answers for question # 2, 
as it would apply to this question also. 

4. The UV lamp is not functioning / I’m getting a “Replace Lamp” message.

• Check lamp for proper installation.
• Replace UV Lamp.

PLEASE NOTE: If unit has been recently transported check lamp 
for proper installation, remove Lamp and reinstall.

5.  What are the most typical application problems?

 • Symptom: A belief that the proper equipment is placed in the 
environment and the equipment appears unsuccessful.

   Problem: Lack of air movement, improper placement of the 

unit. 

 •  Symptom: Strong odors still remain within the environment 

after placement. 

  Problem: Purifier setting is too low or improper placement of 

the unit. 

• Symptom: A strong odor of ozone is present within the 

environment. 

   Problem: Too much ozone accumulation within the 

environment as a result of improper purifier control setting, 
and / or lack of air movement. 

•  Symptom: Visual haze of smoke and / or particulate remain 

within the environment. 

  Problem: Lack of ionization and / or air movement.

6. How can I tell if the UV lamp is functioning? 

• The UV lamp will produce a glow that is visible through the 

front grill under low light conditions 

CAUTION: Do not look directly at the glowing lamp.

7. Unit does not operate -

• Is the unit plugged in?
• Are you sure the outlet is active?
• Is the main power switch turned on?
 • Is the rear lint screen installed properly to depress the safety 

switch downward?

• Does the fuse need to be replaced?

8. Air flow is restricted or reduced - 

•  Is the unit properly placed away from objects that may obstruct 

air flow?

• Are the lint screen (or EcoHelp filter) and front grill housing 

clean?

• Is the RCI

 Target clean?

If your unit fails to operate properly after performing trouble-
shooting, contact your EcoQuest Dealer for further assistance, 
contact EcoQuest at the address located on the front of the manual, 
or visit www.EcoQuest.com for additional support.

Summary of Contents for FreshAir

Page 1: ...OWNERS MANUAL Installation Operation Specifications Features Maintenance Warranty 65 00087 008 REV 0905 FAOM15_0905 ...

Page 2: ...r Coverage NORMAL MODE The unit s display shows the fan speed low to high the purifier setting 1 bar to 12 bars and the purifier coverage in square feet for U S models and square meters for international units Inspection Installation 3 Operation 3 Specifications 4 Your New Fresh Air by EcoQuest 4 Unit Features 5 Settings and Adjustments 6 Maintenance and Service Reminders 7 LCD Display 7 General M...

Page 3: ...variables such as severity and frequency of pollution humidity and temperature Warranty Length of warranty will vary depending on model See warranty card for specific details YOUR NEW FRESH AIR BY ECOQUEST Eliminates smoke odors and tobacco smoke Sanitize feature kills mold mildew and bacteria in unoccupied spaces UVC light helps kill airborne germs as they pass through the unit Removes odors from...

Page 4: ...essage All the other service reminders will clear automatically once the unit has been turned off and back on and the problem has been corrected SEE PAGES 10 13 FOR REMOVAL AND INSTALLATION INSTRUCTIONS Be sure to press the Reminder Reset button to clear the reminder following regular maintenance SETTINGS AND ADJUSTMENTS Fresh Air by EcoQuest can be turned on or off and adjusted using either the i...

Page 5: ...to keep your unit running at top performance CAUTION Unplug the unit before performing any maintenance procedures Cleaning the Case Wipe the unit with a soft cloth dampened with water Do not use chemicals or solvents Vacuum the front and rear grills periodically to remove any lint buildup Cleaning the RCI Target Remove the RCI Target and rinse with warm water Allow to dry completely before reinsta...

Page 6: ...ove the purification plate grasp edge of plate in the center and gently pull out NOTE If the plate is difficult to remove gently press down on the lower metal contact tab 5 4 3 1 2 REMOVING THE LINT SCREEN 1 Unplug unit 2 Remove the two 2 back cover screws 3 Remove back cover 4 Remove two 2 screws securing the top of the lint screen holder WARNING DO NOT OPERATE Fresh Air by EcoQuest without the l...

Page 7: ...ns see pages 10 11 6 4 3 2 1 INSTALLING THE UV LAMP 1 Insert UV bulb into holder then rotate to lock into place 2 Replace starter and turn to lock 3 Replace cage by lowering and sliding back into place Tighten two 2 screws securely 5 5 Replace the RCI Target by gently inserting into the large guides until the screen stops 6 Gently insert the purifier plate between the guides inside the cage until ...

Page 8: ...he answers for question 2 as it would apply to this question also 4 The UV lamp is not functioning I m getting a Replace Lamp message Check lamp for proper installation Replace UV Lamp PLEASE NOTE If unit has been recently transported check lamp for proper installation remove Lamp and reinstall 5 What are the most typical application problems Symptom A belief that the proper equipment is placed in...

Page 9: ... questions concerning your Fresh Air by EcoQuest please see your local EcoQuest Dealer For help visit www EcoQuest com This equipment has been tested and found to comply with the limits for Industrial Scientific and Medical Equipment ISM pursuant to Part 18 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This eq...

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