eCopy Hub Card ASY5091 User Manual
4
Obtaining technical support
Technical support is available to registered users from eCopy during the warranty period or for the
duration of your software support and maintenance agreement (contact your supplier for details).
When calling eCopy Technical Support, please be at your computer with your system powered on and be
prepared to provide the technical support representative with the following information:
What to have
What it is
eCopy serial number
This number is used for eCopy ScanStations, eCopy ShareScan, and eCopy
Desktop. It is 10 alpha-numeric digits long. The serial number is printed on
stickers located in the following areas: on the eCopy ScanStation PC, on the
shipping box, on the inside packaging box, and on the inside cover of the user
manuals.
eCopy software version
The version and release of the eCopy software currently being used. You can
find the version and release number of your installed eCopy software in the
‘About…’ selection in the application Help menu
Operating System
The operating system version that the eCopy software is running on along with
any network information that can be provided
3
rd
Party Products
A list of 3
rd
party applications that are used in conjunction with eCopy products,
such as Microsoft Exchange/Outlook, Lotus Notes, Captaris RightFax, iManage,
Domino.Doc, etc
Problem Description
A detailed description of the problem, steps to reproduce it and exact wording
of any error messages
Contact Information
Dealer contact information as well as your contact information for follow up
including name, e-mail address, and telephone number
US/North America:
Technical Support hours are Monday through Friday, 8:30AM to 5:30PM EST.
E-mail Support
Phone Support
: +1 (603) 881-4450
Outside North America:
Please contact your local dealer or Canon National Sales Organization.