PowerSpout
React Pump Installation
© 2019 EcoInnovation Ltd (NZ) V2.1
Page 101
9. Warranty and disclaimer
All React pump’s have a 24-month warranty (which only covers non consumable parts) on
condition they have been correctly installed and serviced.
Dealers on selling this product must facilitate warranty claims with the final client.
Trade on-sellers in NZ who purchased from EcoInnovation may refer the client directly to
EcoInnovation for service support.
EcoInnovation will only deal with the dealer for all sales made via a dealer.
Consumable parts on your React pump are not covered under warranty as these parts may
need to be replaced from time to time, the life of these parts is related to the cleanliness of
your water resource and the run time hours.
9.1. What we require from the customer
Our warranty is valid provided the React pump has been correctly installed, commissioned
and maintained over the duration of its use with oil checks and top-ups as needed.
EcoInnovation may request to see the logbook and pictures of the installation and failed
components prior to processing any warranty claim. The claimant must respond promptly to
any information request to ensure speedy processing of your claim. The claimant must
complete the claim form that follows.
To avoid any doubt:
Warranty starts from the date of sale as stated on the invoice from EcoInnovation to
the buyer or dealer. Where dealers hold stock warranty starts within 12 months of
purchased from us or at the time the dealer makes the sale (whichever comes first).
The limited warranty does not apply to any product or part thereof damaged by:
a) alteration or disassembly
b) accident or abuse
c) corrosion
d) lightning
e) reverse polarity
f) flooding or submersion
g) repair or service provided by an unauthorized repair facility
h) operation or installation contrary to instructions pertaining to the product
i) failure to add or maintain the correct oil level at all times
EcoInnovation's liability for any defective product or any part thereof shall be limited
to the repair, replacement, or refund of full amount paid for the React pump, at
EcoInnovation's discretion. EcoInnovation does not warrant or guarantee the
workmanship performed by any person or firm installing its products. Workmanship
warranty applies when the React pump is serviced/repaired at our NZ factory. If you
have your React pump serviced by a local provider check their terms of service, this
work is not covered by our terms of service.
Warranty is conditional on the product being correctly installed and maintained as evidenced
by your logbook, commissioning records and installation pictures.
9.2. How to make a claim
Bear in mind that claims are handled through the dealer that sold you your React pump.
You must start by completing a claim form (next page).