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Instruction Manual ecoQ Rena
PROBLEM
POSSIBLE REASON
POSSIBLE SOLUTION
Handheld vacuum
cleaner does not work.
1. Batteries discharged.
2. Dead battery (battery won’t hold
charge).
3. Connectors between the unit and
the charger are dirty.
4. No power in electrical outlet
supplying charger.
5. Charger is plugged in.
6. System is protected.
1. Charge unit.
2. Contact customer service or replace battery.
3. Wipe and clean dirt from connectors.
4. Check fuse or breaker, replace fuse/reset
breaker.
5. Unplug charger.
6. Activate the system with the charger.
Power floor brush does
not work.
1. The rolling brush is blocked with
debris, hair or strings etc.
2. The belt is broken.
3. Handheld vacuum cleaner is not
connected correctly.
1. Remove debris from rolling brush. If there is
a string or thread wrapped cut gently with
scissors.
2. Contact customer service.
3. Connect the handheld vacuum cleaner
correctly.
Handheld vacuum
cleaner cannot pick-up
dust; suction power has
become weak.
1. Dust container is full.
2. Dust filter needs cleaning or
replacement.
3. Unit needs recharging.
1. Empty dust container.
2. Remove dust filter assembly and check for
object(s) in suction inlet and remove. Clean or
replace dust filter assembly.
3. Charge unit.
Dust leak from handheld
vacuum cleaner.
1. Dust container is full.
2. Dust filter is not installed correctly.
3. Puncture/hole in HEPA-filter.
1. Empty dust container
2. Review the dust filter assembly installation
instructions.
3. Replace HEPA-filter assembly.
Battery cannot be
charged.
Battery has reached the end of its
service life.
Contact customer service if the battery fails during
the warranty period. Replace with a new battery if
later.
Hear strange noise
when the appliance is
working.
Check whether the floor brush and dust
filter are blocked by large particles;
check if dust container is full.
Stop using the appliance immediately; clean the
dust filter assembly and floor brush, empty the
dust container. If the problem persists, please
contact customer service.
Troubleshooting
Guide
Make sure that dust filter has completely air dried before replacing it back in the handheld
vacuum cleaner.
Important
Please remove the floor brush from the unit before cleaning it.
Warning
