This warranty does not cover removal or reinstallation
costs and shall not apply if the damages were found to be
caused by something other than defects in materials or
workmanship, including without limitation, if the Product:
was operated/stored in abnormal use or maintenance
conditions;
is repaired, modified or altered, unless ecobee expressly
authorizes such repair, modification or alteration in writing;
was subject to abuse, neglect, electrical fault, improper
handling, accident or acts of nature;
was not installed by a licensed Heating Ventilating and Air
Conditioning (HVAC) contractor; or
was installed improperly.
ecobee’s sole responsibility shall be to repair or replace
the Product within the terms stated above. ECOBEE
SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF
ANY KIND, INCLUDING ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR
INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY,
EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS
PRODUCT. Some US states and Canadian provinces
do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or
exclusion may not apply to you.
ecobee’s responsibility for malfunctions and deffects
in materials and workmanship is limited to repair and
replacement as set forth in this warranty statement.
All express and implied warranties for the product,
including but not limited to any implied warranties and
conditions of merchantability and fitness for a particular
purpose, are limited to the three-year duration of this
limited warranty. No waaranties, whether express or
implied, will apply after the limited warranty period has
expired. Some US states and Canadian provinces do not
allow limitations on how long an implied warranty lasts,
so this limitation may not apply.
ecobee neither assumes responsibility for nor authorizes
any other person purporting to act on its behalf to modify
or to change this warranty, nor to assume for it any other
warranty or liability concerning this product.
This warranty gives you specific rights, and you may also
have other rights which vary from jurisdiction to jurisdiction.
If you have any questions regarding this warranty, please
write ecobee Customer Service, 333 Adelaide Street West, 6th
Floor, Toronto, Ontario M5V 1R5, Canada.
Warranty 32
3-Year Limited Warranty
ecobee warrants that for a period of three (3) years from
the date of purchase by the consumer (“Customer”),
the ecobee Smart Thermostat (excluding battery) (the
“Product”) shall be free of defects in materials and
workmanship under normal use and service. During
the warranty period, ecobee shall, at its option, repair or
replace any defective Products, at no charge for labour
or materials. Any replacement and/or repaired device are
warranted for the remainder of the original warranty or
ninety (90) days, whichever is longer.
If the product is defective, call Customer Service at
1-877-9-ecobee. ecobee will make the determination
whether a replacement product can be sent to you or
whether the product should be returned to the following
address: ecobee Customer Service, 333 Adelaide Street
West, 6th Fl., Toronto, ON M5V 1R5, Canada. In the event
of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly from
ecobee, contact the third party contractor from whom
the Product was purchased to obtain an equivalent
replacement product, provided the contractor determines
that the returned Product is defective and Customer is
otherwise eligible to receive a replacement product;
(b) contact ecobee directly for service assistance at
1-877-9-ecobee and ecobee will make the determination
whether an advance equivalent replacement Product
can be sent to Customer with return shipping supplies (in
which case a hold shall be put on Customer’s credit card
for the value of the replacement Product until ecobee
has received the defective Product). Product should be
returned to the following address: ecobee Customer
Service, 333 Adelaide Street West, 6th Fl., Toronto, ON M5V
1R5, Canada. If the returned Product is found by ecobee to
be defective and Customer is otherwise eligible to receive
a replacement product, no amount shall be charged to
Customer’s credit card; or
(c) ship the defective Product directly to ecobee, in
which case Customer shall contact ecobee directly
at 1-877-9-ecobee, so ecobee can make the required
shipping arrangements. Upon receipt of the defective
Product, ecobee will ship an equivalent replacement
product to Customer, provided the returned Product
is found by ecobee to be defective and Customer is
otherwise eligible to receive a replacement product.
31 Warranty
