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This warranty does not cover removal or reinstallation 
costs and shall not apply if the damages were found to be 
caused by something other than defects in materials or 
workmanship, including without limitation, if the Product:

   was operated/stored in abnormal use or maintenance   

     conditions;

   is repaired, modified or altered, unless ecobee expressly 
   authorizes such repair, modification or alteration in writing;
   was subject to abuse, neglect, electrical fault, improper 

     handling, accident or acts of nature;

   was not installed by a licensed Heating Ventilating and Air 

     Conditioning (HVAC) contractor; or

   was installed improperly.

ecobee’s sole responsibility shall be to repair or replace 
the Product within the terms stated above. ECOBEE  
SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF 
ANY KIND, INCLUDING ANY SPECIAL, INCIDENTAL OR 
CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR 
INDIRECTLY, FROM ANY BREACH OF ANY WARRANTY, 
EXPRESS OR IMPLIED, OR ANY OTHER FAILURE OF THIS 
PRODUCT. Some US states and Canadian provinces 
do not allow the exclusion or limitation of incidental 
or consequential damages, so the above limitation or 
exclusion may not apply to you.
ecobee’s responsibility for malfunctions and deffects 
in materials and workmanship is limited to repair and 
replacement as set forth in this warranty statement. 
All express and implied warranties for the product, 
including but not limited to any implied warranties and 
conditions of merchantability and fitness for a particular 
purpose, are limited to the three-year duration of this 
limited warranty. No waaranties, whether express or 
implied, will apply after the limited warranty period has 
expired. Some US states and Canadian provinces do not 
allow limitations on how long an implied warranty lasts, 
so this limitation may not apply.
ecobee neither assumes responsibility for nor authorizes 
any other person purporting to act on its behalf to modify 
or to change this warranty, nor to assume for it any other 
warranty or liability concerning this product.
This warranty gives you specific rights, and you may also 
have other rights which vary from jurisdiction to jurisdiction. 
If you have any questions regarding this warranty, please 
write ecobee Customer Service, 333 Adelaide Street West, 6th 
Floor, Toronto, Ontario M5V 1R5, Canada.

Warranty  32

3-Year Limited Warranty

ecobee warrants that for a period of three (3) years from 
the date of purchase by the consumer (“Customer”), 
the ecobee Smart Thermostat (excluding battery) (the 
“Product”) shall be free of defects in materials and 
workmanship under normal use and service. During 
the warranty period, ecobee shall, at its option, repair or 
replace any defective Products, at no charge for labour 
or materials. Any replacement and/or repaired device are 
warranted for the remainder of the original warranty or 
ninety (90) days, whichever is longer. 
If the product is defective, call Customer Service at 
1-877-9-ecobee. ecobee will make the determination 
whether a replacement product can be sent to you or 
whether the product should be returned to the following 
address: ecobee Customer Service, 333 Adelaide Street 
West, 6th Fl., Toronto, ON  M5V 1R5, Canada. In the event 
of a failure of a Product, Customer may: 
(a) if Customer did not purchase the Product directly from 
ecobee, contact the third party contractor from whom 
the Product was purchased to obtain an equivalent 
replacement product, provided the contractor determines 
that the returned Product is defective and Customer is 
otherwise eligible to receive a replacement product;
(b) contact ecobee directly for service assistance at 
1-877-9-ecobee and ecobee will make the determination 
whether an advance equivalent replacement Product 
can be sent to Customer with return shipping supplies (in 
which case a hold shall be put on Customer’s credit card 
for the value of the replacement Product until ecobee 
has received the defective Product).  Product should be 
returned to the following address: ecobee Customer 
Service, 333 Adelaide Street West, 6th Fl., Toronto, ON  M5V 
1R5, Canada. If the returned Product is found by ecobee to 
be defective and Customer is otherwise eligible to receive 
a replacement product, no amount shall be charged to 
Customer’s credit card; or 
(c) ship the defective Product directly to ecobee, in 
which case Customer shall contact ecobee directly 
at 1-877-9-ecobee, so ecobee can make the required 
shipping arrangements. Upon receipt of the defective 
Product, ecobee will ship an equivalent replacement 
product to Customer, provided the returned Product 
is found by ecobee to be defective and Customer is 
otherwise eligible to receive a replacement product.

31  Warranty 

Summary of Contents for SMART THERMOSTAT

Page 1: ... 2010 ecobee 333 Adelaide Street West 6th Floor Toronto Ontario M5V 1R5 Canada toll free 1 877 932 6233 www ecobee com IM STAT 106 R5 SMART THERMOSTAT Installation Manual ...

Page 2: ...Specifications 5 Installing the ecobee Smart Thermostat 7 Wiring Diagrams 9 Equipment Interface Status LED 18 Navigating the Smart Thermostat 19 Configuring the Installer Settings 20 Configuring the Reminder Alerts 27 Performing a Hardware Reset 27 Warranty 31 CONTENTS ...

Page 3: ...ensure the installation process is simple and efficient This step by step Installation Manual will walk you through all aspects of the installation To ensure an on going service relationship with your customers please register all of your ecobee Smart Thermostats in your Contractor Portal The ecobee Team Technical support Our technical support team is available to answer your questions at 1 877 9 ...

Page 4: ...umidifiers heat recovery ventilators and energy recovery ventilators ecobee 1 2 3 Getting Started Equipment Description Gas Oil Electric heating up to three stages Yes Heat pump with auxiliary heat up to four stages Yes Geothermal Heat Pump Yes Duel fuel systems Yes Standard electric cooling up to two stages Yes Boilers Yes Central humidifier Yes Central dehumidifier Yes Heat Recovery Ventilator H...

Page 5: ...um not included Optional Power Adaptor 120V 50 60Hz to 12V DC 1A Battery CR2032 3V lithium coin cell included 5 Getting Started Wiring Specifications Refer to this table to determine maximum wire lengths allowed Smart Thermostat to Equipment Interface 18 AWG 20 AWG 22 AWG 1250ft 380m 790ft 240m 500ft 150m Equipment Interface to heating air equipment 18 AWG 20 AWG 22 AWG 128ft 39m 80ft 24m 50ft 15m...

Page 6: ...e back of the enclosure on the intended mounting surface and use it as a template to mark the location of the mounting holes as shown below 7 Installing The Smart Thermostat Insert a screwdriver into one of the two slots and twist gently 4 Move the back of the enclosure out of the way and make the holes where indicated in step 3 The mounting holes can accommodate a 6 pan head screw 5 Use drywall p...

Page 7: ...H R C ACC1 ACC1r ACC2 ACC2r ACC3 ACC3r Equipment Interface Y1 G W2 R W1 Y2 Furnace Humidifier C 24V Air Conditioner NOTE Indicates jumper Non Powered Accessories will require a jumper from RH RC to ACC1 ACC2 ACC3 for a 24V feed factory installed jumper Diagram indicates 24V humidifier terminal If your furnace control board does not have this you must use a 110V 24V step down transformer Two Stage ...

Page 8: ...C2 ACC2r ACC3 ACC3r Equipment Interface Y1 G W2 R W1 Y2 Furnace NOTE Indicates jumper Non Powered Accessories will require a jumper from RH RC to ACC1 ACC2 ACC3 for a 24V feed factory installed jumper Diagram indicates 24V humidifier terminal If your furnace control board does not have this you must use a 110V 24V step down transformer Two Stage Heat Cool Two Stage Auxiliary Heat Duel Fuel With On...

Page 9: ...m indicates 24V humidifier terminal If your furnace control board does not have this you must use a 110V 24V step down transformer Two Stage Furnace Carrier 58MVB With Two Stage Heat Pump Duel Fuel Aux Heat Stage 2 Dehumidifier Comp2 Humidifier C 24V Humidastat Y2 O R W2 C Heat Pump Y1 R Dhum Com Remove factory installed jumper Y W O B G W2 AUX R H R C ACC1 ACC1r ACC2 ACC2r ACC3 ACC3r Equipment In...

Page 10: ...mall clips on the edge of the battery encasing Slide the battery UNDER the clips Push down on the battery firmly until it snaps into place Slide the battery under the contacts and push down firmly D D GND 12V Equipment Interface Thermostat D D GND 12V Installing The Smart Thermostat 16 Installing the Smart Thermostat The ideal location for the Smart Thermostat is approximately five feet 1 5m above...

Page 11: ...terface has four LEDs to display the status of the system If you ve wired the system correctly only the Power LED should be on The LEDs operate as follows Power This LED monitors the power supply of the Equipment Interface LED ON Power is connected to the Equipment Interface and is within the appropriate voltage range LED OFF Power is disconnected or has dropped below 9V System This LED monitors t...

Page 12: ...Interface To prevent accidental modifications to these settings you can enable a 4 digit installer code This code is pre programmed to 3262 and can be enabled in the Thresholds option menu Installation Wizard The Installation Wizard takes you step by step through a series of choices regarding the HVAC equipment intended to be connected to the Equipment Interface Simply answer the questions accordi...

Page 13: ...stat Heat Stages Allows you to configure up to 3 stages of heat If you require a third stage you must configure an accessory relay to control that stage Heat Fan Control This option allows you to determine if the system fan is controlled by the system during heat cycles or if the thermostat is required to control the fan Normally the HVAC system controls the fan during heat cycles Air Conditioner ...

Page 14: ... The system fan will also turn on when Ventilator Max is engaged 23 Configuring The Smart Thermostat Thresholds This section will allow you to configure the various temperature or time thresholds associated with the heating and cooling equipment You must configure the required equipment first before setting the thresholds and only the application thresholds will be shown i e if no Air Conditioner ...

Page 15: ...nt will turn off when you select Done 25 Configuring The Smart Thermostat Sensors This section allows you to configure the detector inputs on the Equipment Interface This can be used to connect optional flood sensors or other leak detection devices Once an input has been triggered it will generate an alert on the touch screen and send an e mail if the thermostat has been registered with a web port...

Page 16: ...you programmed the information into the system will be displayed on the touch screen If the homeowner enrolls with www ecobee com this reminder will be e mailed to them and will also appear in their personal web portal Performing a Hardware Reset 28 Reset All Setting Selecting this option will reset the entire Smart Thermostat system back to the original factory default settings Performing a Hardw...

Page 17: ...ate an alert if the auxiliary heat is called for when the outdoor temperature exceeds this programmed set point this feature requires an internet connection to function properly List of Alerts Below is a complete list of alerts Depending on your configuration some of these may not apply to your system Low Battery Furnace Air Filter Ventilator Filter UV Lamp Humidifier Filter Comms fault Low Temp A...

Page 18: ...ice 333 Adelaide StreetWest 6th Floor Toronto Ontario M5V 1R5 Canada Warranty 32 3 Year Limited Warranty ecobee warrants that for a period of three 3 years from the date of purchase by the consumer Customer the ecobee Smart Thermostat excluding battery the Product shall be free of defects in materials and workmanship under normal use and service During the warranty period ecobee shall at its optio...

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